Sherrod Sellars
Columbus,OH
Summary
Dynamic customer service professional with expertise in thriving in fast-paced environments, collaborating with teams, and quickly mastering new skills. Proven ability to enhance customer experiences, and manage appointment scheduling efficiently. Known for exceptional attention to detail, and strong communication skills. and a commitment to ensuring high levels of client satisfaction and engagement, particularly in civic participation.
Overview
6
6
years of professional experience
Work History
Community Service Specialist (Seasonal)
12street solutions
Columbus, OH
10.2024 - 11.2024
- Conducted door-to-door canvassing to engage and educate community members on the importance of voting and Senator Sherrod Brown’s platform.
- Utilized digital canvassing tools and computer systems to log voter interactions, track outreach progress, and provide accurate information.
- Encouraged civic participation during voting season by informing residents about registration deadlines, polling locations, and absentee ballot procedures.
- Built relationships within the community to foster trust, raise political awareness, and boost voter turnout.
Claims Tactical Agent (Temporary)
Raise Recruiting LLC
Dublin, OH
03.2024 - 04.2024
- Reviewed and listened to 30-second Wells Fargo phone calls to verify document accuracy.
- Processed and corrected documents to ensure consistency with the information provided during phone calls.
- Achieved an average processing rate of 30 documents per hour, while maintaining attention to detail.
- Collaborated with team members to ensure efficient document processing and quality control.
Receptionist
H&R Block
Columbus, Ohio
02.2022 - 04.2024
- Answered phone calls to schedule and confirm appointments.
- Made reminder calls to ensure clients were aware of upcoming appointments.
- Conducted campaign calls to inquire if customers planned to return for the following year's tax season.
- Handled inbound calls to reschedule or cancel tax appointments, as requested.
Wells Fargo Agent
Raise Recruiting LLC
Dublin , OH
12.2023 - 03.2024
- Processed solicitation and satisfaction payments accurately and efficiently.
- Handled requests for reissued checks for customers of deceased individuals, ensuring proper documentation and compliance.
- Informed customers about unauthorized products added to their bank accounts, based on letters received.
- Provided customers with updates on the status of check payment deliveries.
Package Handler
FedexGround
Groveport, Ohio
04.2020 - 11.2022
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Followed company policies and procedures for secure package handling.
Inbound Customer Service Representative (Contract)
ContactUS Communications
Hillard, OH
02.2019 - 05.2019
- Processed returns and exchanges for both current and past orders, ensuring customer satisfaction.
- Provided customers with accurate Talbots credit card balance information.
- Applied price adjustments to past orders in accordance with current sales promotions.
- Assisted customers with troubleshooting website issues to successfully complete their online orders.
Education
High School Diploma -
Northland High School
Columbus, OH06-2007
Skills
- Customer service
- Community outreach
- Scheduling appointments
- Voter education
- Attention to detail
- Problem solving
- Data entry
- communication skills
- Inbound customer service
Timeline
Community Service Specialist (Seasonal)
12street solutions
10.2024 - 11.2024
Claims Tactical Agent (Temporary)
Raise Recruiting LLC
03.2024 - 04.2024
Wells Fargo Agent
Raise Recruiting LLC
12.2023 - 03.2024
Receptionist
H&R Block
02.2022 - 04.2024
Package Handler
FedexGround
04.2020 - 11.2022
Inbound Customer Service Representative (Contract)
ContactUS Communications
02.2019 - 05.2019
High School Diploma -
Northland High School
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