Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Andre Waddy

Andre Waddy

Baltimore,MD

Summary

Proactive individual with expertise delivering support services and resolving customer complaints. Trained in technical support and software. and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. My goal is to reach my full potential with a company that provides growth and room for advancement.

Overview

5
5
years of professional experience

Work History

CUSTOMER RELATIONS REPRESENTATIVE

BGE - Gas & Appliance Service
09.2023 - Current
  • Maintains high satisfaction rating with customers by providing exceptional service and support
  • Resolves customer concerns, reports escalated issues and requirements for immediate rectification
  • Answers inbound calls, emails and chats to facilitate customer service

ASSET PROTECTION INVESTIGATOR

Walmart
07.2022 - 09.2023
  • verified proper functioning of closed-circuit televisions, alarms, sensor tag systems and locks
  • patrolled the store and apprehended shoplifters in accordance with guidelines
  • Prepared written reports on investigations
  • Prevented property and financial losses

APPRENTICE LABORER

D. Scott Concrete And Construction, LLC
06.2022 - 06.2023
  • Provided labor support to carpenters, masons and other skilled trades.
  • Helped with door and window installations.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Moved and cleared debris from work sites to dispose of in designated areas.

CONSTRUCTION LABORER

Phipps Contracting , LLC
06.2021 - 09.2022
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized
  • Observed safety regulations on job sites to minimize accidents
  • Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces

LOT ATTENDANT

Len Stoler Ford
02.2021 - 06.2022
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal
  • Valet parked and retrieved cars according to customer needs
  • Escorted drivers to vehicles and helped load or carry large items.
  • Delivered vehicles for new purchases to customers or other dealerships
  • Went on gas runs and kept digital logs updated regarding details of cars and special customer information

SERVER ASSISTANT/BUSSER

Ruth Chris Steakhouse
08.2020 - 03.2021
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Assisted with dining room set up prior to and after service period.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Communicated customer needs clearly to kitchen staff for fast, accurate orders.

SERVER/SHIFT LEADER

Ledo Pizza & Pasta
05.2019 - 03.2020
  • Greeted guests and gathered information to seat groups or place on waitlist
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Communicated with host, bussers and kitchen staff to serve customers

Education

Certificate - Technical Support

Enpower Maryland
Baltimore, MD
09.2021

High School Diploma -

Milford Mill Academy
Baltimore, MD
06.2021

Skills

  • CCTV systems
  • Report writing in loss prevention
  • Customer Service
  • Computer skills
  • Physical agility and coordination
  • Punctual and dependable

Accomplishments

  • 19/24, 6:27 PM Updated Resume Andre 11:2:23.png https://mail.google.com/mail/u/0/?tab=rm&ogbl#search/resume?projector=1 1/1

Timeline

CUSTOMER RELATIONS REPRESENTATIVE

BGE - Gas & Appliance Service
09.2023 - Current

ASSET PROTECTION INVESTIGATOR

Walmart
07.2022 - 09.2023

APPRENTICE LABORER

D. Scott Concrete And Construction, LLC
06.2022 - 06.2023

CONSTRUCTION LABORER

Phipps Contracting , LLC
06.2021 - 09.2022

LOT ATTENDANT

Len Stoler Ford
02.2021 - 06.2022

SERVER ASSISTANT/BUSSER

Ruth Chris Steakhouse
08.2020 - 03.2021

SERVER/SHIFT LEADER

Ledo Pizza & Pasta
05.2019 - 03.2020

Certificate - Technical Support

Enpower Maryland

High School Diploma -

Milford Mill Academy

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Andre Waddy