Sherron Smith
Park Forest,IL
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clerk
United States Postal Service
09.2019 - Current
- Sorted mail according to size, shape, and destination
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Provided service and sales to walk-in customers
- Weighed letters and packages and calculated costs based on classification, weight, and destination
- Assisted customers in completing and submitting forms to update addresses or report lost and stolen mail
- Upsold postal services like insurance and tracking
- Increased sales by 10%
Office Assistant Opt 2
State Of Illinois-Department Of Human Services
07.2023 - 09.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Supported office staff by proactively taking on additional tasks during peak periods, alleviating workload pressure.
- Streamlined communication between departments by managing interoffice correspondence and distributing relevant information.
Patient Service Representative
Advocate Aurora Health
12.2021 - 08.2022
- Balanced deposits and credit card payments each day
- Compiled and reviewed medical charts
- Worked with patients to ascertain issues and make referrals to appropriate specialists
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Helped address client complaints through timely corrective actions and appropriate referrals
- Facilitated communication between patients and various departments and staff
- Assisted patients in filling out check-in and payment paperwork
- Took copayments and compiled daily financial records
- Used Epic to schedule appointments.
Warehouse Associate
IKEA Distribution Center
04.2019 - 10.2019
- Worked safely around moving machinery
- Prepared orders for shipment by systematically picking, packing, and labeling merchandise
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Consistently lifted materials weighing as much as 80 pounds
- Shipped material and performed boxing, packing, labeling, and preparation of related documents
- Operated forklifts to transfer inventory to and from target destinations
- Prepared and presented supplementary learning material to support structured lessons
- Trained 10% of new hires
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Receiving Associate
Amazon
10.2015 - 04.2019
- Loaded, unloaded, and moved material to and from storage and production areas
- Wrapped pallets in shrink wrap prior to loading
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Consistently lifted materials weighing as much as 80 pounds
- Checked packages and merchandise for damage and notified vendors
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval
- Moved products using overhead cranes, forklifts, and other equipment, consistently meeting challenging performance goals
- Simplified shipping and receiving processes for improved workflow.
Warehouse Receiver
Home Depot
09.2018 - 01.2019
- Unloaded pallets and deliveries and organized products in the warehouse
- Compared shipping orders and invoices against contents received to verify accuracy
- Organized storage areas to optimize materials movements and minimize labor hours
- Coordinated warehouse organization scheme and product placements
- Utilized forklift or pallet truck to load, unload, transport, and store goods
- Verified orders by comparing names and quantity of items packaged with shipping documents
- Rejected damaged items, recorded shortages, and corresponded with shippers to rectify issues
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
Sales Associate
Burlington Coat Factory
09.2015 - 10.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Provided positive first impressions to welcome existing, new, and potential customers
- Answered customer questions regarding sizing, accessories, and proper care for merchandise
- Prepared merchandise for the sales floor by pricing or tagging.
Sales Associate
Macy's
05.2015 - 09.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Provided positive first impressions to welcome existing, new, and potential customers
- Helped customers locate products and checked store systems for merchandise at other sites
- Answered customer questions regarding sizing, accessories, and proper care for merchandise
- Solved customer challenges by offering relevant products and services
- Increased sales by 5% by offering advice on purchases and promoting additional products
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Tracked stock using company inventory management software.
Hairstylist
JC Penny's Salon
02.2015 - 07.2015
- Educated customers on products to maximize benefits
- Processed payments, entering sales in the register for prompt customer service
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Trimmed, cut, and shaped hair and hairpieces based on customer preference
- Recorded notes for future referenced pigments and use about customer preferences and services delivered
- Resolved guest complaints about service or style
- Completed safety training and certifications to minimize the risk of infection or injury to customers
- Organized sales area and work station to showcase products and boost sales
- Distributed business cards outside of the salon to generate new business
- Increased sales by 5% by offering advice on purchases and promoting additional products.
Education
Certificate in Human Resource Management -
University Of Phoenix
Phoenix, AZ03.2024
Diploma Cosmetology -
Regency Beauty Institute
Tinley Park, IL04.2014
DIPLOMA -
Chicago Vocational Career Academy
Chicago, IL05.2012
Skills
- Medical Billing and Insurance Verification
- Patient Registration and Engagement
- Multi-Line Telephone Systems
- Organizational Standards
- Problem-Solving Skills
- Post Office Operations
- Cash Register Operations
- Federal Laws
- Federal Guideline Proficiency
- Service Quality
- Product Knowledge
- Microsoft Word
- Customer Satisfaction
- Administrative Support
Certification
Licensed Hairstylist - 7 Years
Timeline
Office Assistant Opt 2
State Of Illinois-Department Of Human Services
07.2023 - 09.2023
Patient Service Representative
Advocate Aurora Health
12.2021 - 08.2022
Clerk
United States Postal Service
09.2019 - Current
Warehouse Associate
IKEA Distribution Center
04.2019 - 10.2019
Warehouse Receiver
Home Depot
09.2018 - 01.2019
Receiving Associate
Amazon
10.2015 - 04.2019
Sales Associate
Burlington Coat Factory
09.2015 - 10.2015
Sales Associate
Macy's
05.2015 - 09.2015
Hairstylist
JC Penny's Salon
02.2015 - 07.2015
Certificate in Human Resource Management -
University Of Phoenix
Diploma Cosmetology -
Regency Beauty Institute
DIPLOMA -
Chicago Vocational Career Academy