Sherronda Sallie
Houston,TX
Summary
Detail-oriented and reliable customer service professional with strong communication and problem-solving skills. Experienced in handling customer inquiries, resolving issues efficiently and providing a positive customer experience. Seeking a remote position with a consistent daytime schedule where I can contribute strong organizational skills, professionalism and a customer-first mindset.
Overview
15
15
years of professional experience
Work History
Call Center Representative
Charity Clothing Pickup
Houston, Texas
12.2025 - 02.2026
- Conducted daily outbound calls to engage customers, resolving inquiries effectively.
- Assisted customers by answering questions and coordinating timely pickup schedules.
- Maintained professionalism and patience while managing challenging customer calls.
- Documented customer interactions and updated database with relevant information to enhance service quality.
- Adhered to company policies and consistently achieved daily performance goals.
Cashier
Dollar Tree
Houston, Texas
11.2025 - 01.2026
- Processed cash and card transactions accurately, ensuring smooth checkout operations.
- Assisted customers with purchases and addressed inquiries, contributing to positive shopping experience.
- Delivered exceptional customer service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area, enhancing efficiency and customer satisfaction.
Cashier
Stripes Convenience Store
Dayton, Texas
01.2011 - 09.2018
- Operated cash register and processed customer transactions efficiently.
- Maintained clean and organized checkout area for optimal customer experience.
- Collaborated with team members to restock shelves and display products.
- Ensured accurate pricing and signage for merchandise on the sales floor.
- Greeted customers warmly to promote a friendly shopping environment.
- Trained new cashiers on register operation and customer service practices.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Benton Harbor High
Benton Harbor, MI06-2003
Skills
- Customer Support (phone, email, chat)
- Transaction processing
- Customer relationship management
- Appointment Scheduling
- Performance tracking
- Data documentation
- Conflict resolution
- Effective communication
- Product restocking
Timeline
Call Center Representative
Charity Clothing Pickup
12.2025 - 02.2026
Cashier
Dollar Tree
11.2025 - 01.2026
Cashier
Stripes Convenience Store
01.2011 - 09.2018
High School Diploma -
Benton Harbor High