LaPrecious Robbins
Louisville,KY
Summary
Adept at navigating complex customer issues, I enhanced satisfaction rates at Consumer Cellular through expert conflict resolution and CRM proficiency. Demonstrating strong leadership and technical troubleshooting skills, I efficiently managed high call volumes, achieving a 99% accuracy rate in order processing, and fostering positive client relationships.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Consumer Cellular
01.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Diesel Kings Usa
E-commerce Customer Support Specialist
02.2018 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed high-volume inquiries related to order status, refunds, shipping, and product troubleshooting.
- Processed an average of 100+ support tickets per shift while maintaining a 99% accuracy rate.
Customer Support Specialist
First Source
12.2019 - 01.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Diploma - Medical Assistant
ATA College
Louisville, KYHigh School Diploma -
Liberty High School
Louisville, KY06.2010
Skills
- Customer Relationship Management (CRM)
- Conflict Resolution & Complaint Handling
- High-Volume Call Center Support
- Technical Support & Troubleshooting
- Sales & Upselling Strategies
- Order Processing & Account Management
- Team Leadership & Staff Training
- Data Entry & Documentation
- Multichannel Support (Phone, Email, Chat, Social Media)
Timeline
Call Center Representative
Consumer Cellular
01.2022 - Current
Customer Support Specialist
First Source
12.2019 - 01.2022
Diesel Kings Usa
E-commerce Customer Support Specialist
02.2018 - 12.2022
Diploma - Medical Assistant
ATA College
High School Diploma -
Liberty High School
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