Sherry Alongi
Kingman,AZ
Summary
- Diligent with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Belaflora Condominiums
Phoenix, AZ
05.2012 - 12.2016
- Sole responsibility for coordinating all community events, Board of Directors meetings,and the planning of structured meetings related to the property of the HOA.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital property information.
Integrated Support Specialist III
USAA Federal Savings Bank
Phoenix, AZ
12.2001 - 04.2004
- Managed a high-volume work load within a dead-line driven environment. Open/Closing of Checking, Savings and Investment Accounts for military members.
- Resolved member inquiries, complaints, billing information and all payment related transactions.
- Interface daily with new accounts by phone.
Corporate Customer Support Representative
American Express TRS
Phoenix, AZ
08.1996 - 10.1998
- .High call volume assisting Middle Market Account and Small Business Owners with Corporate Card Financial.
- Card spending analysis included credit analysis from all 3 major credit bureau in real time, spending patterns, Authorizations, Fraud, Collections, Adjustments/Credits and Sales.
- Team Information Specialist.
- Escalation desk mentor.
Education
Certification - Peer Support Navigator
Nazvare
Kingman, AZ04.2016
Certification - Customer Service Credit Card Transactions
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ02.2000
Certification - Customer Service Banking Services
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ02.2000
GED -
Maricopa Community Colleges - Phoenix College
Phoenix, AZ06.1988
Skills
High call volume, flexibility, attention to detail, 20 years in the customer service related field
- Data Entry
- Customer Service
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- File Organization
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Documentation and Recordkeeping
- Microsoft Office Suite
- Office Management
- Professional Communication
- Database entry
- Dedicated Team Player
- Recordkeeping
- Verbal Communication
- Deadline-oriented
- Records Management
- Professional and mature
Timeline
Administrative Assistant
Belaflora Condominiums
05.2012 - 12.2016
Integrated Support Specialist III
USAA Federal Savings Bank
12.2001 - 04.2004
Corporate Customer Support Representative
American Express TRS
08.1996 - 10.1998
Certification - Peer Support Navigator
Nazvare
Certification - Customer Service Credit Card Transactions
Maricopa Community Colleges - Rio Salado Community College
Certification - Customer Service Banking Services
Maricopa Community Colleges - Rio Salado Community College
GED -
Maricopa Community Colleges - Phoenix College