Sherry Ampuero
Mclean,Virginia
Summary
Driven and dedicated, with a focus on completing goals and responsibilities as quickly and efficiently as possible. Past experience has allowed for development in becoming a skilled multi-tasker successful at meeting performance objectives and helping team members. An adaptable, energetic, and detail oriented individual who is devoted to exceeding expectations.
Overview
5
5
years of professional experience
Work History
Guest Experience Specialist
Residence Inn Fairfax Merrifield
Falls Church, Virginia
11.2021 - Current
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected room deposits, fees and payments.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Manager/Restaurant Trainer
Chasin' Tails Restaurant
Falls Church, VA
05.2019 - 09.2021
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training of over 30 employees
- Applied customer feedback to develop process improvements and support long-term business needs.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
Bartender
Chasin' Tails Restaurant
Falls Church, VA
01.2019 - 05.2019
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new cocktail recipes to support bar marketing brand and increase profits.
- Trained 6 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Decreased waste, following strict recipes and drink measurement protocol.
- Operated efficiently in high-volume setting to prepare and serve more than 60 drinks per hour.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Chasin Tails Restaurant
Falls Church, VA
03.2017 - 01.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Bachelor of Arts - Psychology
George Mason University
Fairfax, VA05.2022
Associate of Arts - Psychology
Northern Virginia Community College
Annandale05.2017
Skills
- Problem Solving
- Clear Communication
- Policies and procedures
- Interpersonal Skills
- Staff Management
- Teamwork and Professionalism
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Guest Experience Specialist
Residence Inn Fairfax Merrifield
11.2021 - Current
Manager/Restaurant Trainer
Chasin' Tails Restaurant
05.2019 - 09.2021
Bartender
Chasin' Tails Restaurant
01.2019 - 05.2019
Server
Chasin Tails Restaurant
03.2017 - 01.2019
Bachelor of Arts - Psychology
George Mason University
Associate of Arts - Psychology
Northern Virginia Community College
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