SHERRY CAL BUFORD
Richardson,Texas
Summary
Seeking a position that will utilize my education, experience and skills while facilitating my professional growth and fueling my fundamental passion to be a servant leader. 20 years’ experience demonstrating responsible leadership and managerial work and 21 years as a Public Safety Professional in a 9-1-1 Communications Center. My responsibilities have touched all aspects of planning, organizational change management, training, supervising, budget preparation, maintenance, policy and procedure development. I have assisted in defining procurement needs, resource allocations, quality assurance metrics and strategic planning to assure the highest possible service is provided.
Overview
39
39
years of professional experience
Work History
911 Dispatch Supervisor
Richardson Police Department
Richardson, TX
09.2012 - Current
- Responsible for managing personnel and resources for the successful operation of the Police Department's Communications Division.
- Creating schedules, conducting training, evaluating performance, quality assurance, initiating, and conducting disciplinary action in accordance with department policies and procedures.
- Resolve customer complaints in a professional manner while maintaining a high level of customer service satisfaction.
- Developed strategies for responding quickly and effectively to crisis situations.
- Ensured compliance with federal laws governing public safety communications systems.
PUBLIC SAFETY TELECOMMUNICATOR (PST)
Richardson Police Department
Richardson, TX
08.2003 - 09.2012
- Answered emergency and non-emergency calls and processed requests for police, fire, and emergency medical services
- Dispatched and deployed public safety units and notified other support services
- Provided pre-arrival emergency medical instructions
- Operated various telecommunications equipment
- Prepared reports and maintained files
- Worked any assigned shift, holidays, weekends, and additional hours, as needed for staffing purposes
HUMAN RESOURCES CONSULTANT
Richardson, TX
02.2002 - 08.2003
- Conferred with management to develop or implement personnel policies or procedures.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Prepared or maintained employment records using human resources management system software.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Sourced, qualified and conducted screening interviews with job candidates.
- Analyzed employment-related data and prepared reports.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Interpreted and explained human resources policies, procedures or regulations.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Facilitated organizational development initiatives to conduct performance management and talent assessment.
- Utilized global HR frameworks to drive core HR processes, projects and initiatives within region.
- Created and implemented highly effective and individualized human resource solutions for clients.
- Developed staffing strategies to fill vacancies and define position allocations.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Cultivated relationships with external vendors related to Human Resources services such as recruiting firms or health insurance providers.
- Implemented diversity initiatives aimed at increasing representation from underrepresented groups in the workforce.
- Reviewed job applications and selected qualified candidates for interviews.
- Developed recruitment strategies to attract top talent and created job postings.
- Provided assistance to businesses in developing and implementing human resource policies.
DIRECTOR OF HUMAN RESOURCES
Crescent Court Hotel
Dallas, TX
07.1999 - 01.2002
- Company Overview: (Rosewood Hotels & Resorts)
- Full participating member of the Executive Committee.
- Participated as part of a senior-level management team to audit, assessment, evaluation, development, and implementation of an Action Plan at the request of the owners in the purchase of a major New York City property. (Rosewood Hotels & Resorts)
- Developed and implemented human resources policies, procedures, and best practices.
- Analyzed employee data to identify trends and potential areas of improvement.
- Coordinated recruitment activities to ensure the organization was staffed with qualified personnel.
- Managed employee benefits programs, such as health insurance, retirement plans, and vacation time.
- Oversaw payroll processing and conducted wage surveys to ensure competitive compensation packages.
- Developed training programs to improve staff development opportunities.
- Investigated incidents of workplace harassment or discrimination complaints.
- Drafted job descriptions and prepared job postings for open positions.
- Organized onboarding processes for new hires, including orientation sessions and paperwork completion.
- Created a positive work environment by promoting team building initiatives and resolving conflicts between employees.
- Ensured compliance with federal, state, and local employment laws by monitoring changes in regulations related to human resources management.
- Collaborated with department heads to develop strategies that would increase employee engagement levels.
- Implemented strategies aimed at improving employee retention rates.
- Maintained confidential records related to personnel files and other sensitive documents.
- Assisted in the preparation of annual budgets related to staffing needs.
- Counseled managers on disciplinary actions when necessary.
- Advised senior leadership on organizational structure changes affecting the workforce.
- Handled employee discipline and termination to address policy infractions.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Aligned HR policies with federal and local regulations.
- Reported on workplace health and safety compliance to superiors.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
HUMAN RESOURCES DIRECTOR
Four Seasons Hotel Washington DC
Washington DC
07.1995 - 07.1999
- Company Overview: (Four Seasons Hotels & Resorts)
- Responsible for all human resources management functions in the hotel, including but not limited to implementation and adherence to corporate policies and procedures, compliance with Federal, EEOC and District laws, support Corporate Legal; benefit administration for 337 employees- medical, dental, 401(k), leave of absence, short- and long-term disability, sick leave, vacation leave, workers compensation etc
- Staff Development and Training responsibilities: management and staff training, coaching, counseling, needs assessment, program development, corporate management recruitment (for 50 hotels), performance reviews, competitive industry wage surveys, bonus structures, Federal compliance audits, and Human Resources administration
- (Four Seasons Hotels & Resorts)
ASSISTANT DIRECTOR OF HUMAN RESOURCES
Four Seasons Olympic Hotel
Seattle, WA
07.1988 - 07.1995
- Company Overview: (Four Seasons Hotels & Resorts)
- Responsibilities at this 5 Star Hotel included: administration of unemployment claims, safety program, compliance with OSHA, WISHA, and Hazardous Chemicals, EEOC laws, and workers compensation claims; new employee orientation, benefit orientation, the corporate on-line training program, and development and adoption of the Corporate Employee Handbook for all 45 hotels
- (Four Seasons Hotels & Resorts)
CATERING COORDINATOR
08.1986 - 07.1988
- Delegated work to staff, setting priorities and goals.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Promoted services to drive revenue, liaising with sales team members, providing quotes, and drafting proposals for client presentation.
- Generated weekly reports summarizing upcoming events, staffing needs, menu items.
- Created detailed timelines for each event to ensure that all tasks were completed on time.
HUMAN RESOURCES STAFF COORDINATOR
10.1985 - 08.1986
- Organized and maintained staff calendars and schedules, ensuring all deadlines were met.
- Developed processes to ensure efficient coordination of tasks between departments.
- Provided support to team members in completing assigned duties on time and within budget constraints.
- Monitored project progress and performance, providing feedback when necessary.
- Maintained relationships with stakeholders by responding promptly to inquiries and requests for assistance.
- Analyzed data from multiple sources to identify trends or opportunities for improvement in operational efficiency.
- Identified areas of improvement within the organization's operations through process analysis and benchmarking studies.
- Managed recruitment process including screening applicants, scheduling interviews, conducting reference checks.
- Implemented strategies designed to motivate and encourage employees towards achieving desired goals and objectives.
- Reviewed and updated job descriptions based on changes in roles and responsibilities due to new projects or initiatives.
Education
Master of Public Affairs -
University of Texas at Dallas
Richardson, Texas06.2015
Honors BA - Communications
University of Washington
Seattle, Washington06.1983
Skills
- Emergency protocols
- Policy Enforcement
- Geographic information systems
- Call Center Operations
- Critical Decision-Making
- Dispatch protocols
Trainingcertificationslicenses
- TCOLE Master Telecommunicator Certification
- TCIC/NCIC Terminal Agency Coordinator
- TCOLE Instructor Certification
- TCOLE Crisis Training / Peer Support
- ProQA - Emergency Medical Dispatch (EMD) Certification & EMD Quality Assurance (QA)
- Law Enforcement Supervisor Certification, International Law Enforcement Academy (ILEA)
References
- Elizabeth Cole, City of Richardson IT Project Manager (former Richardson Communications Manager), Elizabeth.cole@cor.gov, 214-808-0798
- Ted Benavides, MPA Director at UTD (former City of Dallas City Manager), teodorbenavides@gmail.com, 214-957-5799
- La’Evening Woodard, Director of Safety and Security, Richardson Independent School District (former RPD Sargent), leavening.woodard@risd.org, 469-593-0082
- Rick Helfers, Associate Professor of Criminal Justice (former RPD Captain), rhelfers@uttyler.edu, 993-566-7399
- Daniel Robb, Police Captain (current Supervisor over 911 Communications Section) Richardson Police Department, Daniel.robb@cor.gov, 214-549-5951
References
References available upon request.
Timeline
911 Dispatch Supervisor
Richardson Police Department
09.2012 - Current
PUBLIC SAFETY TELECOMMUNICATOR (PST)
Richardson Police Department
08.2003 - 09.2012
HUMAN RESOURCES CONSULTANT
02.2002 - 08.2003
DIRECTOR OF HUMAN RESOURCES
Crescent Court Hotel
07.1999 - 01.2002
HUMAN RESOURCES DIRECTOR
Four Seasons Hotel Washington DC
07.1995 - 07.1999
ASSISTANT DIRECTOR OF HUMAN RESOURCES
Four Seasons Olympic Hotel
07.1988 - 07.1995
CATERING COORDINATOR
08.1986 - 07.1988
HUMAN RESOURCES STAFF COORDINATOR
10.1985 - 08.1986
Master of Public Affairs -
University of Texas at Dallas
Honors BA - Communications
University of Washington
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