Summary
Overview
Work History
Education
Skills
Timeline
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Sherry Chen

Evanston,IL

Summary

Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Head Hostess

Todoroki
Evanston, IL
07.2022 - 12.2022
  • Ensured that the dining room was always clean, organized, and presentable.
  • Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
  • Developed positive relationships with customers through friendly interactions.
  • Established global marketing networks, global marketing plans, and multi-channel digital marketing strategies(increased revenue by 12%)

Assistant Manager - Finance

JP Morgan Chase
Chicago, IL
09.2021 - 06.2022
  • Monitored and reviewed financial transactions in compliance with company policies and regulations.
  • Provided support to internal auditors during their audit process.
  • Coached and mentored individuals on professional development goals(our branch team hit regionals in terms of success)

Waitress

Royal Buffet
Hoffman Estates, IL
10.2020 - 07.2021
  • Greeted customers and provided menus.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Provided excellent customer service by addressing any complaints or concerns promptly(increased customer satisfactory by 20% measured in reviews)

Server

Best Waiters of Chicago
Chicago, IL
06.2017 - 03.2020
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Upheld high standards of sanitation in accordance with health department regulations.

Education

Bachelor of Arts - Educational Statistics And Research Methods

Northwestern University
Evanston, IL
08-2024

Associate of Arts - Business Economics

City Colleges of Chicago-Harold Washington College
Chicago, IL
04-2021

Skills

  • Menu Memorization
  • Reservation Management
  • Dining customer service
  • Dining crew workflow optimization
  • Safe Food Handling
  • Special dietary requirements
  • Salesmanship
  • Strong leadership

Timeline

Head Hostess

Todoroki
07.2022 - 12.2022

Assistant Manager - Finance

JP Morgan Chase
09.2021 - 06.2022

Waitress

Royal Buffet
10.2020 - 07.2021

Server

Best Waiters of Chicago
06.2017 - 03.2020

Bachelor of Arts - Educational Statistics And Research Methods

Northwestern University

Associate of Arts - Business Economics

City Colleges of Chicago-Harold Washington College

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Sherry Chen