Sherry Dahn
City Of Saint Peters,MO
Summary
Dedicated Child Support Specialist with a strong background in legal terminology and case management. Currently looking for new career opportunites that would use the skills obtained in working for Missouri Dept. of Social Services. Excelled in assessing and advancing child support cases, leveraging excellent research skills and a tactful approach to exceed targets while maintaining excellent customer service. Demonstrated ability to navigate complex regulations, achieving significant case resolutions and fostering client trust.
Overview
31
31
years of professional experience
Work History
Benefit Program Technician -Child Support
State Of Missouri Dept. of Social Services
10.1992 - 10.2023
- Assessed child support cases to determine appropriate case action.
- Reviewed and maintained child support files and databases.
- Maintained current knowledge of child support policies and procedures, Missouri family law, and federal regulations.
- Conducted detailed investigations to locate individuals, verify employment and determine assets.
- Monitored cases and reviewed to determine eligibility for closure.
- Oversaw child support cases, referring delinquent cases to other departments for appropriate enforcement.
- Reviewed applications for service and effectively interviewed custodial and non-custodial parents.
- Prepared documentation of administrative and legal actions related to child support orders.
- Coordinated tests and paperwork to establish paternity, child support requirements and medical support obligations.
- Assisted prosecuting attorney with collection of necessary data in preparation for cases.
- Gathered information from custodial parents and documented case history in case management software.
- Collaborated with social agencies in support of children due child support.
- Verified and authenticated validity and admissibility of evidence, preserving integrity for court hearings.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Informed clients about legal processes and timelines.
- Conferred with clients to discuss options and goals for various services.
- Provided exceptional customer service during interactions with applicants in-person or via phone/email communications, ensuring a positive experience for each individual.
- Developed and maintained accurate records of client interactions, leading to a more organized and efficient case management system.
- Increased client trust by maintaining strict confidentiality when handling sensitive personal information related to their cases.
- Managed a high caseload effectively by prioritizing tasks based on urgency and importance while maintaining attention to detail.
- Evaluating income and expenses of parents to determine a presumed child support.
- Established and modified child support orders.
- Prepared cases and gathered all necessary legal and supporting documents for administrative hearings as well as attending and testifying at the hearing.
- Filed necessary documentation with the Courts.
Education
Bachelor of Arts - Psychology
University of Missouri - St Louis
St Louis, MOSkills
- Excellent customer service
- Great team player
- Tactful
- Multitasking
- Attention to Detail
- Evaluation and assessment
- Culturally-sensitive
- Reliable
- Working with multiple different computer systems and office equipment
- Experience with Microsoft Excel, Word and Outlook
Timeline
Benefit Program Technician -Child Support
State Of Missouri Dept. of Social Services
10.1992 - 10.2023
Bachelor of Arts - Psychology
University of Missouri - St Louis
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