Summary
Overview
Work History
Education
Skills
Apt
Affiliations
Timeline
Generic

Sherry Dunn

East Point,GA

Summary

Sharp, dedicated administrative professional with long-standing and diverse experience throughout multiple industries and capacities. Deadline driven with outstanding organizational and multi-tasking skills. Fast learner with strong ability to work independently. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced, highly-developed environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

21
21
years of professional experience

Work History

Administrative Assistant

UPS
Forest Park, Ga
11.2021 - 02.2024
  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and trace ocean shipments through the transportation cycle
  • Ensure documents are timely sent and arrival notices communicated to overseas and customers
  • Ensure accurate and timely client and vendors billing
  • Interact with our customers in arranging their international shipments, meeting customer service standards
  • Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved)
  • Meet compliance at all times to regulations internal and external in accordance with government regulations
  • Understand department process flow, and looking for best practices to improve operational efficiency and productivity
  • Ensure all customers standard operating procedures in place and updated in the SOPs
  • Meet KPI standards in accordance with the Company’s procedures
  • Overseas communications, timely responses to mails and requests (internal and external).

Whatever/ Whenever Agent

W Hotel Buckhead
GA
09.2019 - 11.2020
  • Handled incoming and outgoing customer transfers and wake-up calls
  • Responded to guest requests; displayed a guest orientation
  • Disseminated basic hotel information; maintained and promoted hospitality at all times
  • Knowledgeable of procedures and techniques necessary for the smooth operation of the department
  • Welcomed and served guests in a courteous, efficient and friendly manner, both face-to-face and on the phone
  • Maintained complete knowledge of scheduled daily activities, in-house groups, hotel extension numbers, hours of operation of each outlet and features and services provided by the hotel
  • Demonstrated working knowledge of computers.

Receptionist

07.2019 - 04.2020
  • Collect and distribute mail to the appropriate employee
  • Answer phones, route calls, and provide routine information to callers as needed
  • Keep office supply inventory and order when needed
  • Facilitate office maintenance requests through property management system
  • Help with new employee onboarding including giving the office tour and setting them up with parking and access cards
  • Monitor public office areas and clean/restock as needed
  • Manage storage areas
  • Entering time and expenses; and pulling reports for employees when needed
  • Handling miscellaneous printing and labeling jobs
  • Greet guests and vendors in a courteous and polite manner
  • Scheduling meetings and ordering lunches for large meetings
  • General Admin support as needed.

Switchboard Operator

SHERATON ATLANTA HOTEL
Atlanta, GA
01.2014 - 01.2019
  • Handled incoming and outgoing customer transfers and wake-up calls
  • Responded to guest requests; displayed a guest orientation
  • Disseminated basic hotel information; maintained and promoted hospitality at all times
  • Knowledgeable of procedures and techniques necessary for the smooth operation of the department
  • Welcomed and served guests in a courteous, efficient and friendly manner, both face-to-face and on the phone
  • Maintained complete knowledge of scheduled daily activities, in-house groups, hotel extension numbers, hours of operation of each outlet and features and services provided by the hotel
  • Demonstrated working knowledge of computers.

Receptionist/Administrative Assistant

UNIPART LOGISTICS
Union City, GA
01.2012 - 01.2014
  • Answer, screen and direct inbound telephone calls; transmit verbal and written message to destination
  • Receive and assist clients, visitors and vendors; assign security badges
  • Schedule meetings, appointments, maintain calendars; set up conference rooms with catering and equipment
  • Accepted letters, packages delivered to front desk; sort and deliver mail
  • Order all office equipment, furniture and lighting for the site and maintenance of the front desk
  • Complete purchase order requests; maintain for tracking and filing
  • Administrative Assistant to sole Human Resources Coordinator
  • Responsible for internal job postings, scheduling interviews and drug testing process
  • Maintain time clocks and coordinate payroll
  • Develop and maintain relationships with local employment agencies for temporary workers.

Administrative Assistant

BAX GLOBAL/DB SCHENKER
Atlanta, GA
01.2007 - 01.2011
  • Performed a broad range of moderately complex clerical, office, and administrative duties
  • Accurate type information on manifest
  • Checked and verified bills of lading
  • Coordinate shipments with local trucking companies
  • Provided responsive customer service and resolving client issues quickly and efficiently
  • Maintained regular contact with clients to determine their daily and weekly needs
  • Distributed office supplies and sorted mail
  • Proofread, researched and compiled special reports
  • Filing of shipping documents; other ad hoc duties
  • Operated automated office equipment.

Switchboard Operator

SHERATON ATLANTA HOTEL
Atlanta, GA
01.2006 - 01.2007
  • Handled incoming and outgoing customer transfers and wake-up calls
  • Responded to guest requests; displayed a guest orientation
  • Disseminated basic hotel information; maintained and promoted hospitality at all times
  • Knowledgeable of procedures and techniques necessary for the smooth operation of the department
  • Welcomed and served guests in a courteous, efficient and friendly manner, both face-to-face and on the phone
  • Maintained complete knowledge of scheduled daily activities, in-house groups, hotel extension numbers, hours of operation of each outlet and features and services provided by the hotel
  • Demonstrated working knowledge of computers.

Customer Service Rep

NIPPON EXPRESS INC., USA
Atlanta, GA
01.2003 - 01.2006
  • Prepared marketing materials for new and existing customers
  • Updated customer sales database; developed and maintained close relationships
  • Assisted customers with their inquiries; communicated with customers when there is a delay or other shipping problem
  • Maintained frequent contact with several other departments within the organization to resolve customer concerns and/or questions and to coordinate forwarding activities
  • Prepared and distributed invoices, statements and log requests
  • Follow up on all shipments for clearance and delivery
  • Processed shipment documentation (airway bills), computer data entry.

Education

Digital Filmmaking and Video Production -

ART INSTITUTE OF ATLANTA
01.2011

Associates of Applied Science - Communications

FOREST PARK COMMUNITY COLLEGE
01.1992

Communications/ Radio Television Production -

GRAMBLING STATE UNIVERSITY
01.1988

Skills

  • Document Control
  • Appointment Scheduling
  • Scheduling
  • Meeting Planning
  • Clerical Support
  • Mail Handling
  • Filing
  • Workflow Optimization
  • Reception Oversight
  • Office Administration
  • Calendar Management
  • Multitasking and Prioritization
  • Microsoft Office Suite
  • Microsoft Excel
  • Customer Service
  • Multi-Line Phone Proficiency
  • Highly Organized
  • Office Equipment Maintenance
  • Microsoft
  • Business Administration
  • Microsoft PowerPoint

Apt

Apt# 11321

Affiliations

  • In my spare time, I enjoy scriptwriting, catching up with all the current events in the World, singing, watching movies, bowling and spending time with my family.

Timeline

Administrative Assistant

UPS
11.2021 - 02.2024

Whatever/ Whenever Agent

W Hotel Buckhead
09.2019 - 11.2020

Receptionist

07.2019 - 04.2020

Switchboard Operator

SHERATON ATLANTA HOTEL
01.2014 - 01.2019

Receptionist/Administrative Assistant

UNIPART LOGISTICS
01.2012 - 01.2014

Administrative Assistant

BAX GLOBAL/DB SCHENKER
01.2007 - 01.2011

Switchboard Operator

SHERATON ATLANTA HOTEL
01.2006 - 01.2007

Customer Service Rep

NIPPON EXPRESS INC., USA
01.2003 - 01.2006

Digital Filmmaking and Video Production -

ART INSTITUTE OF ATLANTA

Associates of Applied Science - Communications

FOREST PARK COMMUNITY COLLEGE

Communications/ Radio Television Production -

GRAMBLING STATE UNIVERSITY

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Sherry Dunn