Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherry Floyd

Council Bluffs,IA

Summary

Proven in enhancing customer satisfaction and loyalty, demonstrated at Metropolitan Utilities District Of Omaha through empathetic service and strategic problem-solving. Skilled in customer service and collections, achieving targets while maintaining professionalism. Exceeds expectations with a blend of reliability and patience, ensuring positive outcomes in high-pressure situations.

Overview

31
31
years of professional experience

Work History

Customer Service Cashier

Godfathers
10.2022 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.

Collection Customer Service Representative

Metropolitan Utilities District Of Omaha
07.2000 - 01.2005
  • Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
  • Developed strong relationships with customers through empathetic communication and active listening, resulting in increased trust and cooperation during collections efforts.
  • Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.

Collector

Ford Motor Credit Company
09.1993 - 07.2000
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.

Education

Associate of Arts - Cosmetology

Hair By Stewarts
Omaha Ne
06.1996

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Problem-Solving
  • Reliable and Responsible

Timeline

Customer Service Cashier

Godfathers
10.2022 - Current

Collection Customer Service Representative

Metropolitan Utilities District Of Omaha
07.2000 - 01.2005

Collector

Ford Motor Credit Company
09.1993 - 07.2000

Associate of Arts - Cosmetology

Hair By Stewarts

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Sherry Floyd