Sherry Frelke

• Oversee business operations, including hiring new drivers, maintaining performance, and managing customer service.
• Oversee business budget planning and administration, accounting functions, purchasing and biweekly payroll to manage financial needs.
• Answered, scheduled, and responded to reservation calls at specific times and locations.
• Maintained updated and detailed records of calls in physical and electronic database (Limo Anywhere).
• Resolved transportation problems, improved operations, and provided exceptional client support.
• Transported high-value clients with professionalism and discretion.

Complex Claim Adjuster / Large Loss - Property Claims

• Reviewed, evaluated, and adjusted multi-faceted property claims from first notice of loss, thru any supplements to finalization.
• Review insureds policies and resolve coverage issues precisely and promptly, initiating documentation based off the carrier policy & procedure.
• Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.
• Developed positive relationships with policyholders, agents & contractors while fostering trust through transparency during the claim process.
• Initiate payments for settlement and/or supplements owed, after accurately analyzing submitted documents/photos.
• Direct liaison between a Texas Safeco high profile agent and carrier Claims Team Managers.
• Handled highly volatile and escalated claims pending DOI and internal investigation. Analyze and communicated with all involved individuals to accommodate a positive outcome.
• Fostered a supportive work environment by sharing knowledge and expertise pertaining to adjusting policies and software processes with colleagues, promoting collaboration and teamwork.

• Conducted comprehensive on-site & phone interviews with claimants to gather facts and information pertaining to their non-salvaged personal property contents.
• Developed trust-based rapport with clients through transparent communication practices regarding their claim status.
• Built strong relationships with clients through empathetic communication and active listening during the adjustment process.
• Prepared personal property documents utilizing Claim Tracker software for review by designated file managers.