Sherry Glazier
Ypsilanti,MI
Summary
Dynamic professional with a clean driving record and strong problem-solving skills, previously at Amazon Flex. Proven ability to deliver exceptional customer service while managing time effectively. Recognized for achieving high client satisfaction and maintaining accurate financial records as an Office Manager at Sloan PetroleumTransport LLC.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Driver
Amazon Flex
Canton, MI
01.2019 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Account Specialist
American 1 Credit Union
Milan, MI
01.2022 - 03.2025
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Resolved complex billing and payment issues for balanced, accurate accounts.
Office Manager
Sloan Petroleum Transport LLC
Ypsilanti, MI
03.2009 - 09.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Obtained quickbooks certification, used daily to pay expenses and manage payroll
- Established maintenance records for all equipment, scheduled truck maintenance and DOT physicals for drivers. Sent appropriate employees for drug testing and DOT physicals when notified.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
BBA - Business Administration And Management
Eastern Michigan University
Ypsilanti, MI04.2002
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
Certification
Quickbooks certified
Underground storage tank certified
Timeline
Account Specialist
American 1 Credit Union
01.2022 - 03.2025
Driver
Amazon Flex
01.2019 - Current
Office Manager
Sloan Petroleum Transport LLC
03.2009 - 09.2015
BBA - Business Administration And Management
Eastern Michigan University