Summary
Overview
Work History
Education
Skills
Timeline
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Sherry Hicks

Roanoke Rapids,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Demonstrates extreme attention to detail with accuracy.

Overview

22
22
years of professional experience
2
2
years of post-secondary education

Work History

Patient Access Representative

ECU Hospital North
Roanoke Rapids, NC
06.2001 - 05.2023
  • Provided assistance to both internal and external customer as a registrar, switchboard operator and Team Lead for Patient Access Representatives, Lead Scheduler for the ECU North Campus.
  • Greeted patients and visitors in a courteous and professional manner.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Obtained authorizations for the ECU North Cancer Center for Referrals, Infusions & Injections, and Out Patient testing.
  • Verified insurance coverage for services rendered and scheduled appointments.
  • Collected co-pays and other payments from patients at time of service.
  • Worked closely with the departments to make necessary schedule changes. Made sure that STAT patient were vetted before the procedures were done. Worked with the managers to make sure that the schedules were being filled so that productivity would not allow staff members to be sent home.
  • Work with Information Technology department to ensure that periodic upgrades were a success. Trained as a Super User to obtain information on system changes or upgrades; as a result, providing training sessions my department to educated them prior to the GO LIVE dates.

Education

Associate of Science - Computer System Application

ECPI University
Virginia Beach, VA
12.1995 - 12.1997

High School Diploma -

Northwest Halifax High School
Littleton, NC
06.1994

Skills

  • Scheduling Diagnostic Procedures
  • Problem-Solving
  • Multitasking and Organization
  • Customer Service / Friendly and Outgoing
  • Registration and Admissions
  • Insurance Verification
  • HIPAA Compliance
  • Appointment Scheduling
  • Insurance Company Knowledgeable
  • Team Leadership & Collaboration
  • Medical Terminology
  • Verbal and Written Communication
  • Patient Registration
  • Phone and Email Etiquette

Timeline

Patient Access Representative

ECU Hospital North
06.2001 - 05.2023

Associate of Science - Computer System Application

ECPI University
12.1995 - 12.1997

High School Diploma -

Northwest Halifax High School

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Sherry Hicks