Sherry Hicks
Dearborn Heights,MI
Summary
Detail-oriented claims specialist with expertise in evaluating insurance claims and fostering client understanding. Adept at analyzing documentation for accuracy and collaborating with teams to expedite resolutions, ensuring high standards of customer service.
Overview
18
18
years of professional experience
Work History
Customer Service
Dearborn Public Schools
Dearborn, MI
01.2023 - Current
- Exceeded performance targets by consistently providing exceptional customer service experiences.
- Strengthened client relationships through regular communication and excellent customer service.
- Provided exceptional customer service, resolving escalated issues in a timely manner.
- Trained new hires on customer service policies and procedures.
- Established long-term customer relationships by providing exceptional customer service.
Administrative Assistant
Computer by McCall
East Point, GA
02.2008 - Current
- Coordinated office operations, enhancing workflow efficiency and team collaboration.
- Managed scheduling and calendar activities, ensuring optimal time management for executive staff.
- Streamlined document management processes, improving retrieval speed and accuracy.
- Developed training materials for new hires, fostering knowledge transfer and onboarding efficiency.
- Oversaw inventory control of office supplies, maintaining stock levels to support daily operations.
- Trained new administrative staff on office procedures and software applications, fostering team integration.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Claims Specialist
State Farm
Atlanta, GA
01.2021 - 01.2023
- Evaluated and processed insurance claims, ensuring compliance with company policies and regulations.
- Assisted clients in understanding coverage options and claim procedures, enhancing customer satisfaction.
- Analyzed claim documentation for accuracy, identifying discrepancies to mitigate potential fraud risks.
- Collaborated with cross-functional teams to expedite claim resolutions and improve service delivery timelines.
Education
High School Diploma -
Pasco High School
Dade City, FLSkills
- Customer service and support
- Proficient customer service
- Client relations and customer service
- Superior customer service
- Customer service and communication skills
- Customer service and assistance
- Adherence to high customer service standards
Timeline
Customer Service
Dearborn Public Schools
01.2023 - Current
Claims Specialist
State Farm
01.2021 - 01.2023
Administrative Assistant
Computer by McCall
02.2008 - Current
High School Diploma -
Pasco High School