Sherry Kull
Trenton,MI
Summary
Dynamic professional with a proven track record at Wayne County Dispute Resolution Center, enhancing service quality through effective mediation scheduling and dispute resolution. Excelled in staff development and operational improvements at Assurant Care, boosting team productivity significantly. Skilled in Microsoft Office and multitasking, with a strong emphasis on confidentiality and customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Wayne County Dispute Resolution Center
08.2021 - Current
- Engage in extensive telephone and email communications with parties before and after mediation to ensure the quality of services; ability of parties to participate effectively in the resolution of disputes.
- Schedule mediators and meditation sessions.
- Maintain accurate records of client interactions and update database with pertinent information.
- Composing the Mediation Agreements and distributing copies to the attendees for signature.
Scheduling Supervisor
Assurant Care
07.2017 - 08.2021
- Boosted productivity by creating a balanced workload for team members, reducing burnout and stress levels.
- Provided ongoing support and guidance to employees regarding schedule-related inquiries or concerns.
- Conducted regular audits of the scheduling system to ensure accuracy and identify areas for improvement.
- Maintained accurate records of employee attendance, leave requests, and other time-sensitive data for payroll processing purposes.
- Streamlined shift change procedures resulting in reduced downtime between shifts.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
High School Diploma -
05-1983
Skills
- Multi-line phone systems
- Appointment scheduling
- Scheduling
- Support services
- Staff training
- Administration and operations
- Phone and email etiquette
- Data entry
- Microsoft office
- Multitasking and organization
- Customer service
- Confidentiality
Certification
Civil Mediaitor
Bias Training
Timeline
Intake Coordinator - Wayne County Dispute Resolution Center
08.2021 - Current
Scheduling Supervisor - Assurant Care
07.2017 - 08.2021
St Hedwig - High School Diploma,
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