Summary
Overview
Work History
Education
Skills
Professional Development
Volunteer Experience
Timeline
Generic
Sherry Loy

Sherry Loy

Medina,Ohio

Summary

Results-driven professional with expertise in executive support and business operations leadership. Demonstrated ability to manage multiple priorities while maintaining a strong focus on detail and reliability. Extensive background in office management, accounting, invoicing, strategic planning, market research, data analysis, and vendor negotiations. Recognized for delivering exceptional customer service and fostering effective team collaboration.

Overview

21
21
years of professional experience

Work History

Customer Service/Sales/Administrative/Accounting

- DC System, Inc.
Brunswick, OH
11.2018 - 07.2021

Progressive multi-task position within a 50-year Industry leader business specializing in Industrial battery and rectifier sales, supply, service, and repair in commercial manufacturing, industrial plating, and automotive industries. Wholesale electrical supplies, gauges, components, and equipment.

  • Answer phones, customer inquiries, consultative sales, and resolve customer problems and concerns
  • Consultative Sales/service walk-in customers, sold automotive batteries and related products with exchanges
  • Managed accounts payable and receivable, fostering strong vendor relationships and ensuring positive cash flow.
  • Accounts Receivable (Invoice, post payments, reconcile, prepare deposits, collect past-due payments)
  • Processed and maintained invoices, deposits, and cash logs.
  • Managed comprehensive accounting functions.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Audit payables and purchase orders through general ledger coding and authorize disbursements
  • Reconciled and corrected issues with financial records.
  • Purchasing and negotiation for vendor contracts for office supplies, equipment and materials, warehouse inventory, and stock
  • Procured, installed, and maintained office equipment, computers, servers, and phones to ensure operational efficiency.
  • Inventory control cycles, pull stock, prepare shipment to customers, and invoice.

Senior Program/Business Operations Manager

- Global Marketing Insights, Inc.
Independence, OH
06.2000 - 09.2014

Awarded responsible leadership positions throughout tenure with this boutique geospatial/aerospace $1M+ annual revenue-producing Strategic Planning, Marketing, Consulting, and Market Research Firm. Past five-time top 'Presidents Club Award' winner and received several 'Outstanding Achievement' awards for documented cost savings of over $250k.

  • Boosted company revenue from $400k to over $1m while reducing support staff by 50%.
  • Restructured invoicing process, enhancing cash inflow by 35% and decreasing delinquent accounts.
  • Streamlined cross-functional processes, improving collaboration and operational efficiency.
  • Directed daily operations for optimal resource allocation and effective workflow management.
  • Led business unit operations through strategic planning and clear leadership direction.
  • Analyzed performance metrics to identify improvement areas, driving operational efficiency gains.
  • Developed standard operating procedures to ensure consistency across departments.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Prepared monthly bank reconciliations to ensure accurate representation of company's financial position.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Procured, installed, and maintained office equipment, computers, servers, and phones to ensure operational efficiency.

Education

Course Hours - Business Management

Cleveland State University
Cleveland, OH

Skills

  • Financial management and accounting operations
  • Project management
  • Strategic planning
  • Customer service
  • Operational efficiency
  • Process improvement
  • Data analysis
  • Multitasking and prioritization
  • Vendor management
  • Event coordination
  • Market research

Professional Development

  • CROSBY QUALITY COLLEGE, Phillip Crosby and Associates
  • ISO9001, QUALITY MANAGEMENT
  • BUSINESS ROUND TABLE SERIES, COSE (Counsel of Smaller Enterprises)
  • FINANCE FOR THE NONFINANCIAL PROFESSIONAL
  • COMPREHENSIVE FINANCIAL PLANNING FOR THE BUSINESS ENTERPRISE
  • EMPLIANT RESEARCH and DATA COLLECTING, Empliant, Inc.
  • ACCURATE INVENTORIES and JIT SYSTEMS
  • ACT! CUSTOMER SERVICE DATABASE UTILIZATION and MANAGEMENT, Cleveland State University

Volunteer Experience

Owner/Handler, K9 Search and Rescue (SAR), National Association for Search and Rescue (NASAR) SARTECH III, CPR, K9 First Aid CPR and Wilderness Trauma Care, Lost Person Behavior Certification, FEMA Emergency Operations: ICS-100, ICS 200 and ICS 700, NASAR Crime Scene and Evidence Preservation Certification, OSHA/NASAR Bloodborne Pathogens and Bodily Fluids Certification, Cuyahoga County Medical Examiner Academy/Student/10-weeks/Graduated November 2025, June 2024 GSCA Cover Story Award Winner, 2025 100-Year Centennial, Cover Story Award Winner GS Australia/Sweden, https://gorsetterk9searchandrescue.com/

Timeline

Customer Service/Sales/Administrative/Accounting

- DC System, Inc.
11.2018 - 07.2021

Senior Program/Business Operations Manager

- Global Marketing Insights, Inc.
06.2000 - 09.2014

Course Hours - Business Management

Cleveland State University
Sherry Loy