Tiffany Marcum
Alexandria,KY
Summary
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
5
5
years of professional experience
Work History
Accounting Administrative Assistant
Kroger
Blue Ash, OH
11.2022 - Current
- Assisted in the preparation of monthly financial statements and reports.
- Processed employee expense reimbursements according to company policy.
- Compiled data from various sources for use in preparing journal entries.
- Coded invoices with appropriate general ledger codes and entered into accounting software system.
- Answered questions from vendors regarding invoice status or payment information.
- Organized filing systems for both paper and electronic documents.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Monitored budget expenses and prepared budget variance analysis reports.
- Generated various financial reports as requested by management.
- Liaise with vendors and clients to address payment status and billing inquiries.
- Generated monthly and quarterly financial reports to inform senior management and stakeholders.
Drug GM Manager
Kroger
Union, KY
09.2021 - 11.2022
- Recruited and trained new employees to meet job requirements.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed daily operations of sales department, including supervision of staff members.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
Customer Service Manager
Kroger
Union, KY
04.2020 - 09.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Evaluated and authenticated returns, exchanges and voids.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Processed expense reports, including verification of receipts and compliance with policies.
Education
High School Diploma -
Pendleton County High School
Falmouth, KY05-2008
Skills
- Invoice Processing
- General ledger maintenance
- Bookkeeping Support
- Financial statement preparation
- Customer Service
- Account Investigation
- Calendar Management
- Report Preparation
- Appointment Coordination
- Meeting planning
- Administrative Support
- Account balancing reconciliation
- Accounting operations
References
References available upon request.
Timeline
Accounting Administrative Assistant
Kroger
11.2022 - Current
Drug GM Manager
Kroger
09.2021 - 11.2022
Customer Service Manager
Kroger
04.2020 - 09.2021
High School Diploma -
Pendleton County High School