Sherry McDonald
Bennettsville,SC
Summary
Detail-oriented professional with extensive experience in healthcare administration. Proven ability to manage patient scheduling and coordinate communication between medical staff and patients, leading to improved service delivery and patient satisfaction.
Dedicated Unit Secretary with strong organizational skills and a commitment to patient confidentiality. Experienced in managing patient records and enhancing communication, ensuring exceptional service delivery.
Results-driven Unit Secretary with a focus on HIPAA compliance and patient record management. Expertise in triaging inquiries and maintaining accurate records to support efficient healthcare operations.
Overview
10
10
years of professional experience
Work History
Unit Secretary
Scotland Healthcare System
01.2021 - 04.2026
- Managed patient scheduling, ensuring efficient use of resources and timely appointments.
- Coordinated communication between medical staff and patients, enhancing information flow and service delivery.
- Maintained accurate patient records using electronic health record systems to ensure compliance with healthcare regulations.
- Assisted in triaging patient inquiries, prioritizing urgent needs to improve response times and satisfaction levels.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Maintained patient confidentiality in line with HIPAA regulations.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Supported positive patient experience by promptly addressing inquiries and concerns.
- Sent referrals and called to verify insurance.
- Managed patient admissions and discharges, ensuring compliance with hospital protocols.
- Coordinated communication between medical staff, patients, and families to enhance service delivery.
Bookkeeper
Parkers Used Cars
07.2019 - 01.2021
- Processed accounts payable and receivable transactions accurately and efficiently.
- Maintained general ledger entries and reconciled discrepancies promptly.
- Assisted in preparing monthly financial statements and reports for management review.
- Managed payroll processing and ensured compliance with tax regulations.
- Maintained and processed invoices, deposits, and money logs.
Store Manager
SmithField Chicken & BBQ
03.2016 - 07.2019
- Led daily operations to ensure efficient store functioning and optimal customer service.
- Trained and mentored staff to enhance team performance and promote a positive work environment.
- Developed inventory management strategies to reduce waste and optimize stock levels.
- Implemented promotional campaigns to increase sales and improve customer engagement.
- Oversaw compliance with health and safety regulations, ensuring a safe environment for staff and customers.
- Resolved customer complaints effectively, maintaining high satisfaction levels and loyalty.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Marlboro County High School
Bennettsville, SC06-1995
Skills
- Incoming call reception
- Customer service
- Strong organization
- Telephone reception
- Appointment scheduling
- HIPAA compliance
- Patient chart maintenance
- Medical office administration
- Clinical support
- Appointment setting
- Patient confidentiality practices
- Medical records management
Languages
English
Full Professional
Timeline
Unit Secretary
Scotland Healthcare System
01.2021 - 04.2026
Bookkeeper
Parkers Used Cars
07.2019 - 01.2021
Store Manager
SmithField Chicken & BBQ
03.2016 - 07.2019
High School Diploma -
Marlboro County High School