Sherry Mickens
Jersey City,NJ
Summary
Customer service Management Concierge and security TSA training Security protocols Emergency response Safety regulations Classroom assistance Lesson reinforcement Positive reinforcement Communication Collaboration
Overview
12
12
years of professional experience
Work History
Concierge Security Agent
Arrow Security Corp.
Jersey City, NJ
08.2021 - Current
- Provide first contact with employees, guests, and visitors
- Provide the highest level of security
- Monitor access to building ensuring all safety protocols are met
- Observe and report any suspicious activity
- Provided weekly detailed narrative reports and daily activity reports
- Enforce rules, regulations, policies, procedures
- Ensuring safety, building management and state compliance
- Respond to emergencies requiring security assistance
Front Desk Security Agent
Guardian Service Industries Inc
Jersey City, NJ
04.2016 - 08.2021
- Secure Building
- Assign Visitor Passes, Check Visitors in make phone calls
School Safety Officer - Dickerson High School
Jersey City Board of Education
Jersey City, NJ
01.2014 - 12.2016
- Ensured the safety of students, faculty, and staff
- Complied with school and state regulations
- Entered and maintained safety reports
Education
Associate of Arts - Business Management
University of Phoenix
Jersey City, NJSkills
- Customer service
- Management
- Concierge and security
- TSA training
- Security protocols
- Emergency response
- Safety regulations
- Classroom assistance
- Lesson reinforcement
- Positive reinforcement
- Communication
- Collaboration
Timeline
Concierge Security Agent
Arrow Security Corp.
08.2021 - Current
Front Desk Security Agent
Guardian Service Industries Inc
04.2016 - 08.2021
School Safety Officer - Dickerson High School
Jersey City Board of Education
01.2014 - 12.2016
Associate of Arts - Business Management
University of Phoenix