Sherry Ottinger
Big Spring
Summary
Results-driven Operations Manager with expertise in logistic optimization, safety protocol implementation, and data analysis. Proven track record in enhancing operational efficiency and ensuring compliance in fast-paced environments.
Overview
13
13
years of professional experience
1993
1993
years of post-secondary education
Work History
Operations Manager
Delek Logistics
Big Spring
03.2013 - Current
- Streamlined logistics operations to enhance efficiency across transportation networks.
- Coordinated cross-functional teams to ensure timely project execution and resource allocation.
- Implemented safety protocols to maintain compliance with industry regulations and standards.
- Managed vendor relationships to optimize service delivery and cost-effectiveness.
- Developed training programs for staff to improve operational performance and knowledge retention.
- Analyzed operational data to identify trends and recommend process improvements.
- Facilitated communication among departments to promote collaboration and problem-solving initiatives.
- Oversaw inventory management processes to ensure accuracy and availability of supplies.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Analyzed data from daily reports to identify trends in production performance metrics.
Education
Plainview High School
Plainview, TXSkills
- Logistic optimization
- Safety protocol implementation
- Data analysis
- Inventory management
Timeline
Operations Manager
Delek Logistics
03.2013 - Current
Plainview High School