Sherry Pecot
Ponchatoula,LA
Overview
32
32
years of professional experience
Work History
Sales Associate Manager
RaceTrac
11.2024 - Current
- Collaborated with cross-functional teams to optimize store operations and streamline processes.
- Trained new associates on product knowledge, customer engagement techniques, and sales procedures.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed client rapport for better customer satisfaction and repeat business.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Office Administrator
Purity Solutions
01.2008 - 01.2020
- Managed office operations, ensuring efficient workflow and timely completion of tasks.
- Coordinated communication between departments, enhancing collaboration and project alignment.
- Oversaw scheduling and appointment management, optimizing executive calendars for productivity.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Telemarketer
TSL Marketing
01.2005 - 01.2008
- Conducted outbound calls to engage potential clients and promote services.
- Managed customer inquiries, providing accurate information and resolving issues promptly.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Asked pertinent questions to understand customer requirements.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
- Recorded contact information of customers and potential customers in internal database.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Adapted communication style to match customer preferences, increasing rapport and trust.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Developed comprehensive understanding of product features to accurately address customer queries.
Sales/Customer Service Representative
Branley L.L.C.
01.1999 - 01.2005
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track customer interactions and improve service efficiency.
- Collaborated with cross-functional teams to address complex customer issues promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
Secretary/Receptionist
Regional Office Supply
01.1997 - 01.1999
- Facilitated communication between departments, ensuring timely information flow.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Secretary
Habitat for Humanity
01.1994 - 01.1997
- Coordinated meeting schedules, optimizing time management for team members and volunteers.
- Assisted in event planning, facilitating logistics for community outreach initiatives and fundraising efforts.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Performed research to collect and record industry data.
- Organized documentation and filing systems, enhancing retrieval efficiency and data accuracy.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Timeline
Sales Associate Manager
RaceTrac
11.2024 - Current
Office Administrator
Purity Solutions
01.2008 - 01.2020
Telemarketer
TSL Marketing
01.2005 - 01.2008
Sales/Customer Service Representative
Branley L.L.C.
01.1999 - 01.2005
Secretary/Receptionist
Regional Office Supply
01.1997 - 01.1999
Secretary
Habitat for Humanity
01.1994 - 01.1997