Sherry Randol
Cape Girardeau,MO
Summary
Dynamic professional with a proven track record in customer service and technical services at Cape Girardeau Public Library. Skilled in data entry and telephone sales, I enhanced operational efficiency and fostered collaboration across departments. Recognized for growth and improving customer satisfaction through effective communication and innovative solutions.
Overview
39
39
years of professional experience
Work History
Technical Services
Cape Girardeau Public Library
Cape Girardeau
11.1985 - 05.2015
- Facilitated clear communication between technical services team members and other departments, fostering strong working relationships across the organization.
- Maintained thorough documentation of technical services provided, ensuring accurate record-keeping and efficient followups.
- Evaluated emerging technologies regularly by staying current on industry trends and recommending potential upgrades to enhance overall technical services.
- Analyzed data trends to identify areas for improvement, driving continuous optimization of technical services processes.
- Established clear communication channels between departments to foster collaboration and improve information sharing regarding technical services matters.
- Identified opportunities for process improvements, implementing changes that resulted in increased efficiency and effectiveness of the Technical Services department.
- Coordinated professional development and technical services.
- Evaluated vendor proposals for technical services, ensuring alignment with project requirements and budget constraints.
- Contributed to the development of training materials for staff members, ensuring everyone had access to up-to-date information on policies and procedures related to their roles within the organization''s technical services division.
- Evaluated and recommended new tools or software solutions that could improve efficiency, productivity, or customer satisfaction within the Technical Services department.
- Maintained thorough documentation of technical services activities, promoting transparency and accountability among team members.
- Reduced order processing time through close collaboration with technical services staff members responsible for cataloging new items into the system quickly after receipt.
- Improved overall technical services efficiency by implementing streamlined processes and innovative solutions.
Sales Assistant/ Cashier /Stocking
Plaza Gifts and Office Supplies
Cape Girardeau, MO
02.1983 - 09.1985
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Fielded customer questions to share information about products, availability, and pricing.
- Executed visual merchandising strategies to attract customers and drive sales.
- Organized in-store promotions to increase awareness of new product lines.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
- Streamlined checkout process, reducing average customer waiting time during peak hours.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Monitored sales trends to advise management on potential inventory adjustments.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Fine Jewelry Sales Associate
J.C. Penney
Cape Girardeau, MO
10.1981 - 02.1982
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Arranged merchandise in visually appealing displays to enhance sales.
Telephone Sales Representative
Kiwanis
Cape Girardeau Missouri
04.1976 - 08.1976
- Led customers through smooth sales processes.
- Participated in ongoing professional development opportunities related to industry advancements or relevant skill-building workshops.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Enhanced team performance by sharing best practices in sales techniques and product knowledge during meetings.
- Maintained strong call control to keep customers focused on sales offerings.
- Increased sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets.
- Collaborated closely with other departments for seamless coordination of order management, shipping, and billing processes.
- Adapted communications style based on individual customer needs for an optimal experience catered specifically to them.
- Met quotas for cold, active and inactive calls, with over Number calls completed on average days.
- Answered questions during initial contact and follow-up calls with sales prospects.
- Overcame objections from prospective clients through clear explanations of product benefits tailored to their unique circumstances.
- Completed daily and weekly sales reporting using assigned tools.
- Answered questions about company offerings with knowledgeable responses about products and services.
Education
General Studies
Central High Sch
Cape Girardeau Missouri Skills
Data entry
Customer services
Reference services
Telephone sales
Sales associate
Timeline
Technical Services
Cape Girardeau Public Library
11.1985 - 05.2015
Sales Assistant/ Cashier /Stocking
Plaza Gifts and Office Supplies
02.1983 - 09.1985
Fine Jewelry Sales Associate
J.C. Penney
10.1981 - 02.1982
Telephone Sales Representative
Kiwanis
04.1976 - 08.1976
General Studies
Central High Sch