Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic
Sherry Shook

Sherry Shook

Weidman,MI

Summary

Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Overview

7
7
years of professional experience

Work History

Universal Banker

United Southern Bank
09.2018 - 05.2023
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
  • Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
  • Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
  • Balanced teller drawers and ATM cash.
  • Executed wire transfers, stop payments and account transfers.
  • Wrote and distributed customer correspondence.

Accounting Department

United Southern Bank
03.2016 - 10.2018
  • Streamlined accounting processes by implementing advanced software tools and techniques.
  • Reduced reconciliation errors through diligent review and analysis of general ledger accounts.
  • Managed banking reconciliations and monthly balance sheet statements.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Skills

  • Branch operations
  • Cash handling proficiency
  • Electronic Funds Transfer
  • Customer Needs Assessment
  • Financial product knowledge
  • Wire Transfers
  • Transaction Processing

Accomplishments

  • Supervised team of 6 staff members.
  • Achieved goal by completing daily checklist with accuracy and efficiency.
  • Resolved product issue through consumer testing.

Timeline

Universal Banker

United Southern Bank
09.2018 - 05.2023

Accounting Department

United Southern Bank
03.2016 - 10.2018

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Sherry Shook