Gwendolyn Orange
Raleigh,NC
Summary
Experienced medical office professional with a strong background in patient interactions and administrative tasks. Ready to excel in a front desk role. Adept at ensuring smooth daily operations, and brings valuable experience in maintaining a high level of patient satisfaction. Known for teamwork skills and adaptability, consistently delivers high-quality service while prioritizing the needs of patients.
Overview
12
12
years of professional experience
Work History
Administrative Coordinator
Boylan Healthcare
Raleigh, NC
11.2020 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Front Desk Receptionist
Bull City Family Medicine and Pediatrics
Durham, NC
10.2016 - 11.2020
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Supported office staff and operational requirements with administrative tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Certified Medical Assistant
Advanced Spine and Pain Clinic
Raleigh, NC
10.2012 - 10.2016
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Prepared and administered medications to alleviate patient symptoms.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Education
Certificate - Medical Assistant
High Desert Medical Center
Joshua Tree, CA06.1985
Undergraduate -
Tennessee State University
Nashville, TN05.1984
Skills
- Attention to detail
- Time management
- Data entry
Career Focus
I believe that patients should be treated as people rather than numbers in a file and I understand the value of compassionate service. High energy, enthusiastic and results oriented are my attributes, which make me an excellent candidate for a challenging position with a progressive practice.
Timeline
Administrative Coordinator
Boylan Healthcare
11.2020 - Current
Front Desk Receptionist
Bull City Family Medicine and Pediatrics
10.2016 - 11.2020
Certified Medical Assistant
Advanced Spine and Pain Clinic
10.2012 - 10.2016
Certificate - Medical Assistant
High Desert Medical Center
Undergraduate -
Tennessee State University
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