Sherry White
Newport,VT
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Instore Training Manager
Ames Dept Store
10.1987 - 10.2002
- Assessed training needs through regular evaluations, surveys, and feedback from staff.
- Analyzed training effectiveness and adjusted curricula based on participant feedback and performance metrics.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Trained new hires to perform cross-training exercises with experienced workers.
- Implemented an aggressive training manual to have all employees functioning in the correct manner with their customer service skills.
- Balanced registers at end of shifts. Sometimes I had to bring the deposits to the bank if needed.
- My time at Ames was a very good time for me. It taught me how to handle people in their worst moments and to deescalate the situation quickly and to leave the customer with a positive experience.
- I was also responsible for all of the past due accounts for 12 different practices. I enjoyed working with the customers to try and help them get current by paying in full or to set them up payment plan.
Education
High School Diploma -
North Country Career Center
Newport VtSkills
- New hire on-boarding
- New employee training
- Program optimization
- Coaching and mentoring
- Excellent Customer Service
- Problem solving
- Phone etiquette
- Financing
- Medical Collections
- Medical billing
- Posting Eob's Blue Shield(had an ar of 21days)
Certification
I don't any on hand right now but willing to track them down
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Instore Training Manager
Ames Dept Store
10.1987 - 10.2002
High School Diploma -
North Country Career Center
Medical Terminology I & II
I took both courses at career center hoping to get a job in coding. It never panned out because I did not have the money to complete the next course.
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