Sherry Burton
TJ Samson Hospital
Columbia,Kentucky
15
years of professional experience
Dynamic Patient Services Representative with proven expertise at TJ Samson Hospital in insurance verification and appointment scheduling. Adept at enhancing patient satisfaction through exceptional customer service and maintaining HIPAA compliance. Recognized for streamlining workflows, reducing wait times, and fostering trust with patients while ensuring accurate medical records management.
Work History
Patient Services Representative
10 Years 4 Months- Registered patients; verified demographics and updated medical records with accuracy.
- Scheduled appointments, coordinated follow-up visits, and managed provider calendars.
- Collected insurance information, confirmed eligibility, and explained coverage requirements.
- Answered incoming calls, routed inquiries, and resolved routine patient concerns.
- Obtained signatures for consent forms and maintained compliant documentation.
- Supported check-in and check-out workflows to reduce patient wait times.
- Entered information into electronic health records while protecting HIPAA confidentiality.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Medical Records Clerk
7 Months- Indexed patient records accurately into electronic health record systems
- Retrieved charts and documents for authorized clinical staff
- Filed, organized, and maintained confidential medical documentation
- Verified patient information for completeness and record accuracy
- Processed requests for medical records following privacy guidelines
- Scanned and updated paper documents into digital record systems
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
Deli Sales Associate
6 Years 6 Months- Sliced meats and cheeses to customer specifications using deli equipment.
- Stocked, rotated, and organized deli merchandise to maintain fresh presentation.
- Followed food safety and sanitation standards while handling prepared foods.
- Assisted customers with product selection, special orders, and service requests.
Sales Associate
4 Years 4 Months- Assisted customers with wireless plans, device features, and service options.
- Processed activations, upgrades, and account changes with accuracy.
- Recommended accessories and devices aligned with customer needs.
- Resolved billing and service questions using company systems.
- Maintained product knowledge to support informed sales conversations.
- Completed payment processing, returns, and order documentation.
- Supported inventory organization, stock replenishment, and merchandise presentation.
- Built customer loyalty through courteous service and follow-up support.
Technician
10 Months- Performed visual acuity, tonometry, and preliminary patient testing for ophthalmic evaluations.
- Recorded patient histories and updated electronic health records with accurate clinical information.
- Prepared examination rooms and sterilized instruments according to infection control procedures.
- Assisted optometrists and ophthalmologists during diagnostic testing and patient examinations.
- Operated ophthalmic equipment, including autorefractors and visual field systems.
- Managed patient flow and coordinated appointments to support efficient clinic operations.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Education
No Degree - Computer Information Systems
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Eligibility determination
- Medical insurance
- Office administration
- Data entry proficiency
Timeline
Medical Records Clerk
Russell County Hospital
01.2023 - 08.2023Read More
Deli Sales Associate
Walmart
07.2016 - 01.2023Read More
Patient Services Representative
TJ Samson Hospital
06.2016 - CurrentRead More
Technician
Downey Eye Clinic
08.2015 - 06.2016Read More
Sales Associate
Bluegrass Cellular
04.2012 - 08.2016Read More
Somerset Community College
No Degree from Computer Information Systems
Read More