Sherry Woods
Spring Lake,NC
Summary
Compliance and Care Coordination Professional with over 21 years of experience in healthcare staffing, memory care leadership, and direct patient support. Proven ability to manage compliance processes, coordinate interdisciplinary teams, and ensure regulatory standards are met across healthcare settings. Skilled in onboarding, training, documentation management, and software systems including ICIMS and Smart Care. Adept at enhancing quality of care through strategic collaboration, detailed assessments, and compassionate service delivery.
Overview
9
9
years of professional experience
Work History
Access Coordinator
Cape Fear Valley Medical Center
Lillington, NC
03.2026 - Current
- Coordinated patient access workflows to streamline intake processes.
- Managed scheduling for appointments, ensuring efficient use of resources.
- Assisted patients with insurance verification and eligibility inquiries.
- Developed and maintained accurate patient records in electronic health systems.
- Collaborated with clinical staff to facilitate smooth patient transitions.
- Collaborated with clinical teams to ensure appropriate patient placement based on acuity and service requirements.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of expectations and needs throughout the treatment process.
Compliance Specialist III
TotalMed, Inc
Southern Pines, NC
09.2021 - 08.2025
- Collaborated with traveling nurses to coordinate onboarding and ensure readiness for assignments.
- Managed employee training logistics, including setup and distribution of required modules.
- Verified medical testing and documentation for accuracy and compliance with TotalMed and Joint Commission standards.
- Reviewed and evaluated compliance documents, ensuring alignment with facility and regulatory requirements.
- Acted as a liaison between TotalMed, partner agencies, and contracted healthcare facilities.
- Coordinated with HR and background check teams to confirm candidate compliance with licensing, credentialing, and legal standards.
- Received, reviewed, and uploaded documentation to facility portals to facilitate nurse clearance and placement.
Memory Care Director
The Addison of Fayetteville
Fayetteville, NC
01.2021 - 08.2021
- Oversaw comprehensive care for Alzheimer’s and dementia residents in the memory care unit, ensuring individualized client care needs were met.
- Managed staffing operations, including scheduling and coverage to maintain optimal care standards.
- Utilized ICIMS software to track, interview, and recruit qualified memory care applicants.
- Planned and coordinated programming, including activity calendars and therapeutic engagement for residents.
- Collaborated with the Health and Wellness Director and Executive Director to uphold the highest standards of resident care.
- Conducted move-in, move-out, and monthly assessments to evaluate resident needs and adjust care plans accordingly.
- Developed and maintained care plans, addressing resident needs, family concerns, and grievance resolutions.
Certified Nursing Assistant PRN
Galloway Ridge
Pittsboro, NC
09.2017 - 01.2021
- Coordinated with multiple departments to connect clients with resources that improved quality of life.
- Assisted clients with Activities of Daily Living (ADLs) and provided support services such as transportation.
- Facilitated New Hire Orientation for incoming home care staff.
- Utilized Smart Care software to manage client needs and ensure service delivery met care standards.
Education
Bachelor's Degree - Psychology
Ashford University
Skills
- MANAGEMENT
- Communication skills (10 years)
- Credentialing Management Systems (4 years)
- Leadership
- Employee Orientation
- Organizational skills (10 years)
- Conflict management Organizational credentialing process
- Supervising experience
- Time Management
- Scheduling
- Interviewing
- Healthcare and Community Health Center industry and practices
- Managed care (10 years)
- Care plans
- Patient assessment
- Discharge planning
- COMPLIANCE
- Analysis skills
- Customer support specialist experience
- Quality control
- Quality assurance
- Clinical documentation
- Data Collection
- Data entry
- Health information management
- Medical records
- TECHNOLOGY
- Knowledge of PC usage, Windows, and Microsoft Office applications (8 years)
- DocuSign
- ICIMS
- Salesforce
- Microsoft: Office, Outlook, PowerPoint, Word
- PATIENT CARE: Alzheimer's, Dementia, Geriatrics, Home Health, Long Term, Memory, Senior
TRAINING
- Alzheimer's Disease and Related Disorders: Behavior and ADL Management
- CPR: Cardiopulmonary Resuscitation
- Certified Provider Credentialing Specialist
- Communicating with People with Dementia
- HIPAA Security
- Preventing, Recognizing and Reporting Abuse
- Protecting Resident Rights in Nursing Facilities
- Resident Rights Essentials
- The Elder Justice Act
- Understanding the Meaning Behind Behaviors
Timeline
Access Coordinator
Cape Fear Valley Medical Center
03.2026 - Current
Compliance Specialist III
TotalMed, Inc
09.2021 - 08.2025
Memory Care Director
The Addison of Fayetteville
01.2021 - 08.2021
Certified Nursing Assistant PRN
Galloway Ridge
09.2017 - 01.2021
Bachelor's Degree - Psychology
Ashford University