Sherry Highbaugh
Louisville,KY
Summary
Driven Certified Medical Assistant and Receptionist with a proven track record at Norton's Healthcare, excelling in organization and time management. Known for enhancing patient experience through exceptional service and efficient data entry, ensuring smooth operations. Skilled in telephone communication, consistently achieving positive outcomes and maintaining a welcoming atmosphere.
Overview
7
7
years of professional experience
Work History
Receptionist
Norton's Healthcare
03.2022 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Insurance verification.
Certified Medical Assistant
Norton's Medical Group
09.2017 - 06.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Education
Associate of Applied Science - Medical Assisting
KY School For Medical Technology
Louisville, Ky01.1984
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- I was the face of our office i made sure everyone felt welcome and was met with a smile Our patients knew me and loved me
Photography
I love taking pictures.. i call myself a very amateur photographer... i aspirated to become a professional photographer in my early career and took some classes at JCC....but i loved children and decided to be a medical assistant for pediatricians. I used my love of photography for many purposes during my work as well. With permission, i took pictures of a lot of our patients. Kids loved being photographed and then they love and trusted me to do other things ...like giving them injections..!!
Timeline
Receptionist
Norton's Healthcare
03.2022 - 06.2024
Certified Medical Assistant
Norton's Medical Group
09.2017 - 06.2024
Associate of Applied Science - Medical Assisting
KY School For Medical Technology
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