Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shervonne Coleman

BOWLING GREEN

Summary

Dynamic customer service professional with extensive experience at Bath, Bed, and Beyond, excelling in transaction processing and inventory management. Proven ability to enhance customer satisfaction through effective relationship management and product knowledge. Skilled in cash handling, ensuring smooth operations in fast-paced environments while maintaining a clean and organized workspace.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cashier

ONE9 Travel Center
Franklin
05.2025 - Current
  • Processed customer transactions efficiently at busy travel center.
  • Maintained clean and organized checkout area for customer convenience.
  • Greeted customers and answered any questions they had about the store's products and services.

Retail Sales Associate

Five Below
Bowling Green
03.2025 - 03.2025
  • Assisted customers in selecting products and answering inquiries.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.

Forklift Operator

DHL Supply Chain
Bowling Green
01.2023 - 01.2024
  • Operated forklifts to transport goods within the warehouse environment.
  • Loaded and unloaded shipments from trucks using pallet jacks and forklifts.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.

Customer Service Representative

Bath, Bed, and Beyond
Bowling Green
09.2017 - 01.2019
  • Provided support at checkout, ensuring smooth transaction processes.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Conducted merchandise restocking to ensure product availability for customers.

Custodian

Advantage Resourcing
Pensacola
01.2015 - 01.2017
  • Swept and mopped floors to ensure a clean environment.
  • Followed safety protocols to ensure a secure work environment.
  • Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.

Education

High School Diploma -

Pensacola High
Pensacola, FL
05-1998

Skills

  • Transaction processing and point of sale operations
  • Cash handling and product knowledge
  • Inventory management
  • Customer relationship management

Certification

  • Driver's license
  • Forklift Certification
  • Child Development Association Certification

References

References available upon request.

Timeline

Cashier

ONE9 Travel Center
05.2025 - Current

Retail Sales Associate

Five Below
03.2025 - 03.2025

Forklift Operator

DHL Supply Chain
01.2023 - 01.2024

Customer Service Representative

Bath, Bed, and Beyond
09.2017 - 01.2019

Custodian

Advantage Resourcing
01.2015 - 01.2017

High School Diploma -

Pensacola High

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