Sherwin Griffin
Villa Rica,Georgia
Summary
Accomplished Restaurant Manager with a proven track record at Chick-fil-A of Villa Rica, enhancing operational efficiency and customer satisfaction. Expert in inventory control and team leadership, successfully implemented feedback-driven improvements and managed financial transactions with precision. Skilled in staff training and compliance, ensuring top-notch service and safety standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Chick-fil-A of Villa Rica
04.2010 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Assistant Restaurant Manager
Krystal's Restaurant of Villa Rica
02.2003 - 04.2010
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Education
Computer And Information Sciences
Tuskegee University
Tuskegee, ALSkills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Schedule Coordination
- Customer Service
- ServSafe Food Manager
Certification
- ServSafe, National Restaurant Association - May 2027
Timeline
Restaurant Manager
Chick-fil-A of Villa Rica
04.2010 - Current
Assistant Restaurant Manager
Krystal's Restaurant of Villa Rica
02.2003 - 04.2010
Computer And Information Sciences
Tuskegee University
- ServSafe, National Restaurant Association - May 2027
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