- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Photography
- Creative Writing
- I have a passion for photography and editing photos
SHERWIN TELUSMA
FT LAUDERDALE,FL
Summary
Experience as a hospitality, retail, food and beverage worker: excellent customer service; efficient, energetic, and positive attitude; product knowledge, trustworthy, and detail-oriented.
Skilled in a range of retail and hospitality operations, including customer transactions and check-out processes, stocking, merchandising, menu, and inventory management. Able to prioritize tasks in a high-volume environment, with flexible availability.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Shift Supervisor
CVS PHARMACY
01.2024 - 02.2026
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices and operational efficiency.
- Implemented process improvements, resulting in streamlined workflow and increased team productivity.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity. Contributed to inventory and product stock to develop and maintain
- Coordinated merchandising, promoted new products, and increased brand awareness.
- Oversaw the loading and unloading of packages
- Lead photo assembly of over 25 to 125 photo orders in an efficient time
Meat/Food Training Department / Sales Associate
PUBLIX
02.2022 - 08.2023
- Customers service
- Surface sanitation, Equipment degreasing, Dish tools, Packaging labels, Tempter reading
- Breaking down the seafood case: Packaging cooked seafood
- Completing the closing manager check list, facing and restocking the seafood freezer
- Maintained a clean and organized sales floor, optimizing product visibility for customers.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated cash register efficiently, ensuring accurate transaction processing.
- Collaborated with team members to restock merchandise promptly, supporting inventory management efforts.
- Trained new associates on store policies and procedures, fostering a knowledgeable team environment.
- Monitored inventory levels and reported discrepancies to management, ensuring stock accuracy.
- Developed comprehensive knowledge of multiple product lines within the assigned department for more effective selling techniques.
- Offered personalized recommendations based on customer preferences, increasing average transaction value per sale.
- Handled customer inquiries and resolved issues promptly, resulting in positive feedback from shoppers.
- Unloading over 275 and labeling, restocking under 2 hours by date and week
Housekeeping
Quality in
06.2020 - 01.2023
- Cleaning and sanitizing inventory, restocking carts, and processing timely orders
- Equipment operation: vacuum, dishwasher. Restocking bathrooms, full cleaning service
- Facilitated smooth room transitions by coordinating closely with housekeeping staff on occupancy status updates.
- Collaborated with housekeeping staff to guarantee timely room availability for arriving guests.
- Reduced employee turnover rate with thorough training programs and ongoing support for housekeeping staff.
- Maintained a safe, clean, and healthy environment for clients by performing light housekeeping tasks.
- Promoted a clean working environment through regular housekeeping activities and adherence to sanitation protocols.
- Collaborate team turnover 12 rooms a day with team room cleaned 35min
Sales Associate
Rita aide
04.2020 - 01.2023
- Product knowledge and inventory control
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Collaborated with team members to achieve monthly sales targets and promotions.
- Developed merchandising displays that effectively showcased products, driving sales growth.
- Implemented efficient checkout procedures, reducing wait times for customers during peak hours.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Worked over 56 hours overtime, store achievement, reliable employee of the month
Sales Associate
NORTHERN TOOLS EQUIPMENT
03.2018 - 06.2019
- Assigning a store and manually labeling
- Knowledge Manufacturer process
- Outstanding customer service in person and by phone
- Accomplish complete knowledge of store products
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Processed sales transactions accurately using point-of-sale systems, minimizing errors.
Sales Associate
WALGREEN
08.2016 - 04.2018
- Outstanding customer service in person and by phone
- Stocking merchandise, photo knowledge, prints assembly
- Cosmetic-skilled fixed product promising professional in product knowledge
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Processed sales transactions accurately using point-of-sale systems, minimizing errors.
- Collaborated with team members to achieve monthly sales targets and promotions.
- Developed merchandising displays that effectively showcased products, driving sales growth.
- Implemented efficient checkout procedures, reducing wait times for customers during peak hours.
- Photos assembly 25 to 100 photos in time
Sales Associate
ZONE D EROTICA
10.2006 - 03.2011
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Processed sales transactions accurately using point-of-sale systems, minimizing errors.
- Performed cash, card, and check transactions to complete customer purchases.
- Wrapped, boxed, and weighed bakery department products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Cash draw balancing registers, cash drop, and securing
Sales Associate
BP Amoco
10.2004 - 03.2007
- High-Quality customer service: Employee of the Month
- Implemented Inventory control, opening and closing day report
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Developed merchandising displays that effectively showcased products, driving sales growth.
- Achievement promotion of the month, 25 stores competition comes 3rd
Education
GED -
GED PROGARME
West Palm Beach, FL01-2003
Associate of Arts - Photography
The Art Institutes
Fort Lauderdale, FL01.2028
Associate of Applied Business - Business Administration And Management
DeVry Education Group
Fort Lauderdale, FL01.2028
Skills
- Cash handling
- Employee training
- Workplace safety
- Cash handling expertise
- Training and mentoring
- Customer-oriented
- Staff motivation
Accomplishments
- Resolved product issue through consumer testing.
Certification
- CHILD CARE CERTIFICATION 2004
- RED CROSS VOLUNTEERS CERTIFICATION 2001
Interests
Timeline
Shift Supervisor
CVS PHARMACY
01.2024 - 02.2026
Meat/Food Training Department / Sales Associate
PUBLIX
02.2022 - 08.2023
Housekeeping
Quality in
06.2020 - 01.2023
Sales Associate
Rita aide
04.2020 - 01.2023
Sales Associate
NORTHERN TOOLS EQUIPMENT
03.2018 - 06.2019
Sales Associate
WALGREEN
08.2016 - 04.2018
Sales Associate
ZONE D EROTICA
10.2006 - 03.2011
Sales Associate
BP Amoco
10.2004 - 03.2007
Associate of Arts - Photography
The Art Institutes
Associate of Applied Business - Business Administration And Management
DeVry Education Group
GED -
GED PROGARME
PRESENT
- PHOTOGRAPHY STUDIES
- STUDIES GMAT (Graduate Management Admission Test)