Sheryah Phillip
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
4
4
years of professional experience
Work History
Co-Store Manager
Designer Shoe Warehouse
03.2024 - Current
- Supervised daily store operations to ensure exceptional customer service.
- Managed inventory levels and conducted regular stock audits.
- Trained and developed team members to improve service quality and operational effectiveness.
- Implemented visual merchandising standards to attract customers effectively.
- Coordinated promotional events and marketing initiatives that increased store visibility and customer engagement.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Assisted in budgeting and financial planning for store activities.
- Maintained compliance with company policies and safety regulations.
- Performed daily opening and closing procedures according to company guidelines.
- Managed daily banking activities including deposits, withdrawals, transfers.
- Developed relationships with customers by providing excellent customer service.
- Resolved technical problems related to equipment or software used throughout the store.
- Assisted customers in selecting merchandise based on their individual needs or preferences.
- Maintained accurate records of employee attendance and performance reviews.
- Ensured compliance with all safety regulations in the workplace.
- Ensured compliance with safety regulations while maintaining a clean work environment.
- Determined staffing needs based on seasonal demand and budget constraints.
- Organized community-focused promotional events that enhanced sales volume and strengthened brand presence.
- Recruited qualified candidates for open positions within the store.
Part-Time Board Operator/Producer - DC United Games
iHeartMedia
01.2023 - 01.2024
- Monitored technical quality and accuracy of incoming and outgoing on-air programming from master control room, maintaining broadcast integrity.
- Regulated program timing, operated syndicated programming, and played commercials to ensure seamless broadcast flow.
- Operate control board for studios and remote programming.
- Handle emergency inserts (e.g. news updates, breaking stories, alert system tests, etc.)
- Supported off-air commercial production by dubbing music to hard disk and programming automation computers for efficient content delivery.
- Protect station's license by censoring live programs and deleting words/phrases not permitted on air.
- Ensured adherence to federally mandated broadcast standards.
- Process time-out programming for accurate playback.
Director of Digital Promotions, Events & Logistics
iHeartMedia
01.2022 - 01.2024
- Planned, recommended, and implemented promotions and events to increase sales and awareness of organization's products and services.
- Coordinated national events, including show content development, facility and vendor negotiations, and contracting event staff and resources.
- Identifies promotion targets and specific offers; coordinates end-to-end campaign life cycle.
- Collaborates with and participates in promotion-related marketing and sales efforts, including merchandising, advertising and on-site visits to targets and/or events.
- Sets the direction for promotional efforts and arranges promotional programs with promotions department and industry publications/media.
- Developed and maintained budgets, overseeing costs and metrics to assess effectiveness of promotions and events.
- Negotiated contracts for event accommodations, transportation, hospitality venues and special access facilities.
- Created and submitted professional documents, such as proposals, invoices, and certificates of insurance.
- Joined client calls to merge ideals and logistics between expectations and execution.
- Execute promotions such as remotes, events, van appearances and other marketing and promotions team activities.
- Activate promotional events with games and music.
- Interact with attendees at promotional events.
- Capture and recap promotional events via photos, video, audio, social media, etc.
- Maintains promotion-related documentation (e.g., promotion codes, discounts, promotion calendar). for 5 local radio stations DC101, HOT99.5, WASH-FM, BIG100, WMZQ.
Education
Bachelors of Mass Communication - Media Studies
Arizona State University
01-2021
Skills
- Marketing
- Digital Marketing
- Advertising
- Management Skills
- Operational oversight
- Stock control
- Event management
- Time management
- Task management
- Negotiation & Collaboration
- Relationship management
- Critical Thinking
- Problem solving
- Leadership
- Detail Oriented
References
- Jen Richer, Assistant Program Director, WASH-FM | iHeartMedia, 301-518-4075, JenRicher@iheartmedia.com
- Cliff Chiet, Chief Integrated Marketing Director - Sales, iHeartMedia, 202-431-9063, CliffChiet@iheartmedia.com
Timeline
Co-Store Manager
Designer Shoe Warehouse
03.2024 - Current
Part-Time Board Operator/Producer - DC United Games
iHeartMedia
01.2023 - 01.2024
Director of Digital Promotions, Events & Logistics
iHeartMedia
01.2022 - 01.2024
Bachelors of Mass Communication - Media Studies
Arizona State University