Sheryl ANDERSON
AIKEN,SC
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
24
24
years of professional experience
Work History
Customs Broker III
Ups Supply Chains Solutions
09.2022 - Current
- Identified and gathered commercial and international data, documents and rulings upon clients' requests.
- Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
- Coordinated with shipping and transport companies on behalf of clients.
- Provided colleagues and direct reports with management and performance reviews.
- Worked with Dollar Tree account to provide billing support for storage and exam fees.
Long Term Care Eligibility Specialist
SC Department Of Health And Human Services
06.2019 - 09.2022
- As a Long-Term Care Eligibility Specialist I determine Medicaid eligibility according to Medicaid policies and procedures.
- In this position I collect and evaluate documentation from applicants to determine individual and family eligibility for the program
- Use various information sources, electronic tools, and systems provided by the Department to collect, assemble, evaluate, and act upon information provided by applicant/beneficiaries and third parties to make timely eligibility determinations, reviews, and changes of circumstance.
- Documents all notes and steps clearly and completely for review and hand-off to other specialists.
- Demonstrates proficiency in utilizing all processes, policies, procedures, and system updates to ensure that all eligibility determinations, reviews, and changes are completed accurately with satisfactory documentation.
- Makes accurate determinations of eligibility based on the rules and standards detailed by the Department and defined in written performance standards.
- Resolves discrepancies in case determinations or documentation a timely manner.
- Maintains a professional demeanor and communication style, ensuring that communication and interactions with co-workers, supervisors, and beneficiaries is clear, polite, and concise.
- Participates in customer service and privacy training and ensures that confidential or private information is maintained in accordance with State and Federal law as articulated through departmental policies and training.
Administrative Specialist/Examiner
SC Department of Motor Vehicles
12.2011 - 05.2019
- As a Administrative Specialist I processed transactions to include, but not limited to, the issuance of registration cards, licenses plates, titles, decals and handicapped placards.
- I would respond to routine inquiries from customers by mail and through other modes of communication such as, in person, telephone, email, or fax.
- Advised customers on appropriate actions for payment, services, and required documentation for transaction processing. Resolved customer problems and inquiries through record research.
- Managed business customers (banks, lienholders, insurance companies, dealers, etc.) needs such as insurance issues, dissemination of information, dissemination of DMV products and problem resolution. Serves as support function for DMV Field Offices.
- Entered, retrieved, updated and provided data for customers, courts and law enforcement.
- As an Examiner I would evaluate the skills and abilities of applicants to drive a motor vehicle for all classes of driver's licenses by facilitating road tests. Also perform administrative duties pertaining to all aspects and phases of vehicle registration and driver's license documentation.
Assistant Sales of Operations
Verizon Wireless
03.1999 - 02.2008
- I managed inventory and merchandising for the store in Augusta, GA. Completed inventory orders for surrounding satellite stores, and all necessary reports.
- I would oversee the ordering, storing, receiving and distributing processes of products and supplies.
- Conducted daily, weekly, and monthly inventory counts.
- Updated merchandising materials such as signage, pricing, and displays.
- Assisted with customer service and sales. I worked as a customer service representative at the Aiken, SC office.
- Processed returns and warranty replacements.
- Opened and closed store with management when scheduled.
Education
Associate of Applied Science - Secretarial Science
Augusta Technical College
Augusta, GACertificate - Customer Service
Aiken Technical College
Aiken SC01.2009
Skills
- Problem-Solving
- Critical Thinking
- Time Management
- Client Needs Assessment
- Verbal and Written Communication
- Service Oriented
- Remote Work from Home Experience
- Customer Service / Sales Experience
- Data Entry Experience
- SC Medicaid
REFERENCES
Renee Nash = 803-599-0064 = Former co-worker and Team Lead at SC Medicaid
Pam Loveday = 803-270-7783 = Former co-worker at SC Medicaid
Wanda Braxton = 803-640-6249 = Former co-worker at SCDMW = Retired Examiner
Timeline
Customs Broker III
Ups Supply Chains Solutions
09.2022 - Current
Long Term Care Eligibility Specialist
SC Department Of Health And Human Services
06.2019 - 09.2022
Administrative Specialist/Examiner
SC Department of Motor Vehicles
12.2011 - 05.2019
Assistant Sales of Operations
Verizon Wireless
03.1999 - 02.2008
Associate of Applied Science - Secretarial Science
Augusta Technical College
Certificate - Customer Service
Aiken Technical College
Similar Profiles
Matthew LeggettMatthew Leggett
Freight Forwarder at Ups Supply Chains SolutionsFreight Forwarder at Ups Supply Chains Solutions
Natasha ToneyNatasha Toney
Customs Brokerage Representative II at Ups Supply Chains SolutionsCustoms Brokerage Representative II at Ups Supply Chains Solutions
George MooreGeorge Moore
UPS Senior Service Distribution Associate at Ups Supply Chains SolutionsUPS Senior Service Distribution Associate at Ups Supply Chains Solutions