Dynamic and dedicated server with exceptional customer service skills honed at Olive Garden. Proven ability to enhance guest engagement and satisfaction through personalized service and efficient multitasking in high-volume dining environments. Strong work ethic and adept at managing POS systems, ensuring seamless operations and positive dining experiences.
Hi, I’m
SHERYL MEDLEY-LEGRANDE
Server
WHISPERING PINES,NORTH CAROLINA
Summary
Overview
12
years of professional experience
Work History
Pinehurst Brewing Company
Server
07.2019 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Olive Garden Restaurant
Server/Trainer
11.2013 - 01.2020
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Dominoes Pizza
Delivery Driver
09.2013 - 11.2014
Job overview
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Education
Montego Bay Community CollegeMontego Bay Jamaica
No Degree from Food And Nutrition
06-1989
University Overview
- Relevant Coursework: [Food Technology] & [Food science and nutrition]
Cambridge High SchoolCambridge, Jamaica W.I
High School Diploma
07-1987
University Overview
- Relevant Coursework: [FOOD AND NUTRTION]
Sandhills Community CollegePinehurst, NC
GED
03.2010 - 05.2010
University Overview
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- High volume dining
- Multitasking and organization
- Positive and professional
- Professional appearance
Timeline
Server
Pinehurst Brewing Company
07.2019 - Current
Server/Trainer
Olive Garden Restaurant
11.2013 - 01.2020
Delivery Driver
Dominoes Pizza
09.2013 - 11.2014
Sandhills Community College
GED
03.2010 - 05.2010
Montego Bay Community College
No Degree from Food And Nutrition
Cambridge High School
High School Diploma
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