Sheryl peneyra
Spring Valley,NV
Summary
Hardworking Guest Room Attendant with excellent housekeeping and maintenance skills. Versatile worker performs various cleaning tasks such as vacuuming carpets, replacing towels and linens and disposing of waste. Experienced with interacting with customers and cleaning common areas and hallways.
Overview
12
12
years of professional experience
Work History
Guest Room Attendant
Planet Hollywood
Las Vegas, Nevada
05.2013 - Current
- Ensured guest rooms were clean and comfortable, changed linen and restocked amenities.
- Provided information to guests about hotel services, facilities and local attractions.
- Addressed guest complaints promptly and professionally.
- Replenished bathroom supplies such as towels, soaps, shampoos and conditioners.
- Responded to guest inquiries regarding dining options, transportation or recreational activities.
- Performed deep cleaning tasks such as shampooing carpets and polishing furniture.
- Maintained a professional appearance while on duty by adhering to uniform standards.
- Cleaned bathrooms including sinks, showers and tubs, toilets and floors.
- Disinfected surfaces regularly using appropriate cleaning materials.
- Vacuumed carpets and dusted furniture in each guest room prior to checkout.
- Reported any maintenance issues or concerns immediately to supervisors.
- Ensured compliance with safety regulations during each shift.
- Managed linen cart by keeping neat and organized.
- Locked guest rooms after performing housekeeping services and maintained complete security.
- Delivered extra linens, paper products and toiletries to guests.
- Welcomed guests, provided answers to questions and anticipated guests' service needs.
- Cleaned and returned vacant rooms to occupant-ready status.
- Organized supplies for use based on expected customer needs.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Communicated with maintenance team on damages to repair.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Inspected furniture for damage or stains in between guest stays.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Reported damage or theft of hotel property to management.
Education
High School Diploma -
Santa Ana Fishery National High School
Philippines04-2008
Skills
- Basic maintenance
- Lost and found procedures
- Maintenance reports
- Trash waste and removal
Timeline
Guest Room Attendant
Planet Hollywood
05.2013 - Current
High School Diploma -
Santa Ana Fishery National High School