Sheryl Springfield
Kingsbury,Texas
Summary
Dynamic 911 Public Safety Telecommunicator with extensive experience at Guadalupe County Sheriff's Office. Expert in call prioritization and stress tolerance, enhancing emergency response times and inter-agency communication. Recognized for professionalism and integrity while training new staff and managing high-pressure situations, ensuring public safety and effective resource deployment.
Overview
10
10
years of professional experience
Work History
911 Public Safety Telecommunicator
Guadalupe County Sheriff's Office
Seguin, TX
05.2016 - 01.2026
- Managed emergency calls, ensuring accurate information relayed to first responders.
- Coordinated communication between dispatch and law enforcement agencies during critical incidents.
- Developed operational protocols to enhance response times and service delivery.
- Trained new telecommunicators on systems, procedures, and best practices for emergency communications.
- Mentored junior staff, fostering skill development and operational knowledge within the team.
- Participated in regular training sessions to stay updated on industry best practices and maintain certification requirements.
- Trained new telecommunicators on software systems, policies, and procedures for efficient integration into the team.
- Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
- Maintained high levels of situational awareness by monitoring local news and weather updates to anticipate potential emergency situations.
- Increased accuracy in record-keeping through meticulous documentation of each call''s details and outcomes.
- Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
- Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
- Improved communication among emergency responders with accurate relay of critical information from callers.
- Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
- Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
- Streamlined inter-agency coordination by serving as the primary point of contact for multiple departments during major events or disasters.
- Promoted a positive work environment by actively collaborating with colleagues to share knowledge and provide mutual support.
- Maintained strict confidentiality regarding sensitive information, adhering to privacy regulations and policies.
- Coordinated with law enforcement agencies during high-risk incidents for a successful resolution.
- Assisted in crisis intervention for suicidal callers, facilitating immediate help and support from relevant resources.
- Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.
- Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reduced risks and emergency response issues by observing public safety field units.
Education
No Degree - Business
Fairhope Community College
Fairhope, ALHigh School Diploma -
Seguin High School
Seguin, Texas05-1970
Skills
- Call prioritization
- Professionalism and integrity
- Public safety awareness
- Stress tolerance
- Excellent Customer Service
- Ability to utilize numerous computer programs at once
Timeline
911 Public Safety Telecommunicator
Guadalupe County Sheriff's Office
05.2016 - 01.2026
No Degree - Business
Fairhope Community College
High School Diploma -
Seguin High School