SHETARA JOHNSON
Rock Island,IL
Summary
Operations and recruiting professional with a strong background in healthcare. Successfully managed high-volume recruitment, candidate sourcing, and onboarding while building partnerships to attract qualified healthcare professionals and support staffing needs across multiple locations.
Overview
14
14
years of professional experience
Work History
Recruiting Manager
Cornerstone Caregiving
12.2025 - Current
- Promoted from Scheduling Manager to Recruiting Manager.
- Led recruitment efforts, including candidate sourcing, interviewing, and onboarding, to ensure a strong talent pipeline.
- Developed partnerships to attract qualified caregivers and healthcare professionals, enhancing recruitment reach.
- Coordinated workforce planning and staffing needs across multiple locations to align talent with operational demands.
Scheduling Manager
Cornerstone Caregiving
09.2025 - 12.2025
- Managed caregiver scheduling and staffing coverage to ensure optimal client support.
- Coordinated client care needs with appropriate staff assignments to enhance service delivery.
Provider Advocate
Community Health Choice
11.2021 - 09.2025
- Facilitated communication between patients and healthcare providers.
- Conducted assessments to identify patient needs and goals.
Member Advocate
United Healthcare Group
03.2018 - 07.2021
- Advised upper management on potential strategies for enhancing customer service.
Customer Support Specialist
Mediacom Communications
11.2016 - 03.2018
- Managed customer interactions through phone, email, and chat support.
- Collaborated with technical teams to resolve complex service issues.
Sales Representative Team Leader
AT&T
02.2013 - 07.2016
Education
GED -
Black Hawk Tech Center
Davenport, IA06-2005
Associate of Science - Social Work
University of Phoenix
Tempe, AZ09-2026
Skills
- Recruiting, Talent Acquisition, Scheduling Management, Team Leadership, Customer Service, Provider Relations, Conflict Resolution, Quality Assurance, Data Entry, Training & Development
- Onboarding process management
- Client assessment
- Caregiver coordination
- Market research
- Affiliate marketing
- Marketing
Timeline
Recruiting Manager
Cornerstone Caregiving
12.2025 - Current
Scheduling Manager
Cornerstone Caregiving
09.2025 - 12.2025
Provider Advocate
Community Health Choice
11.2021 - 09.2025
Member Advocate
United Healthcare Group
03.2018 - 07.2021
Customer Support Specialist
Mediacom Communications
11.2016 - 03.2018
Sales Representative Team Leader
AT&T
02.2013 - 07.2016
GED -
Black Hawk Tech Center
Associate of Science - Social Work
University of Phoenix