Sheva Steele
Newark,NJ
Summary
To secure full-time position as a Business Analyst.
Hardworking experienced Addiction Specialist with over 15 years of experience in Substance Abuse and Mental Health Services, with an intense focus on creating an outstanding customers experience, accompanied by the ability to quickly adapt to changing situations to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Time Management
- Good writing and Documentation Ability
- Microsoft Excel
- Strong Analytical and Problem-Solving Skills
- Active Listening and Verbal communication
- Active Listening
- Microsoft Visio
- Jira
Work History
CASAC Specialist
Department of Homeless Services
New York, NY
07.2017 - Current
- The CASAC specialist will provide alcohol and substance abuse counseling to clients who are seeking chemical dependency services, which will include: Intake Screening, Comprehensive Bio-psycho social assessments and Community Referral Resources.
- Engage clients in patient centered counseling using Motivational Interviewing techniques, to provide harm reduction education, readiness for behavior change and recovery, relapse prevention planning and implementation. Develop and facilitate substance abuse groups and individual sessions. Develop relationships with a wide range of community substance abuse treatment centers.
- Interprets clients' needs and introduce services to fit specific requirements.
- Offers advice and assistance to customers, paying attention to special needs or wants.
- Elicits requirements, assess and fulfill callers' needs and educate on important agency policies and procedures.
- Develops a community reputation through commitment to customer satisfaction and strong client relationships.
- Listen and document customers' requests and forward necessary information to superiors.
Assessment Specialist
NADAP, Inc
New York, NY
08.2011 - 07.2017
- Assessed employment readiness of public assistance recipients with substance abuse and mental health barriers.
- Established levels of care and modality recommendations for clients in need of substance abuse treatment services.
- Advised care team about which clients should be referred to mental health facilities or specialties.
- Equipped clients with self-management skills and educational information and encouraged clients to fully participate in treatment and recovery.
- Communicated results of participants' assessment period in writing and verbally, and assisted in preparation of final assessment report.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
CASAC/Addiction Counselor
Canarsie Aware
Brooklyn, NY
08.2011 - 10.2011
- Worked closely with chemically dependent individuals and provided educational information on harm reduction and relapse prevention prevention.
- Handled phone inquiries in collation with other agencies to collaborate services, including ACS, HRA, Criminal Justice and Mental Health.
- Facilitated groups sessions including Relapse Prevention, Adult Daily Living Skills, Family Dynamics, and others as they relate to recovery, insight, and self-awareness.
- Developed professional relationships with referring agencies to improve communication related to intakes and to increase business for facility.
- Collected and monitored toxicology screens.
- Developed patient care plans and documented progress toward goals.
- Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.
CASAC/Addiction Counselor
Coney Island Hospital
Brooklyn, NY
07.2004 - 02.2011
- Supervised and monitored chemically dependent individuals and provided group educational services/ visual representations for Relapse Prevention, Parenting, Domestic Violence and Criminal Justice.
- Assisted individuals with understanding and overcoming social, economical, and emotional traumas.
- Collaborated with physicians to determine an effective combination of therapy and medical treatment for patients in recovery.
- Developed patient care plans and documented progress toward goals.
- Worked closely with medical, psychiatric, and mobile crisis staff to provide effective chemical dependency treatment services, including Suboxone Treatment, and Nicotine Replacement Therapy.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Provided comprehensive case management services eliciting requirements to create goals and objectives to create treatment plans, and connected clients and families to appropriate resources.
Addiction Counselor
Cornerstone Medical Arts Hospital
New York, NY
03.2004 - 06.2004
- Counseled individuals requiring assistance with addiction.
- Interviewed clients to elicit collateral data to complete psychosocial assessments.
- Formulated and conducted programs to promote prevention of alcohol and drug abuse.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed goal-oriented psycho-educational and activity therapy groups to improve clients' level of functioning.
- Accomplished multiple tasks within established timeframes.
Intern
Cornerstone of Medical Arts
New York, NY
09.2003 - 03.2004
- Facilitated groups including Relapse Prevention,
- Analyzed problems, identified solutions and made decisions.
- Sorted and organized files, spreadsheets and reports.
- Interacted with customers by phone, email or in-person to provide information.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
Education
CASAC - Alcohol And Substance Abuse
08.2003
- Relevant Coursework: Studied a Business Analyst Course & Scrum as it relates to the Agile Methodology.
Overview
19
19
years of professional experience