Shevellia Foster
Matteson,IL
Summary
Detail-oriented administrative and operations professional with experience supporting clients, managing records, and coordinating daily workflows in both corporate and self-employed environments. Skilled in data accuracy, system navigation, and remote communication, with a strong ability to adapt quickly to new tools, policies, and industries. Dependable, organized, and effective in fast-paced, remote settings.
Overview
13
13
years of professional experience
Work History
Administrative & Operations Manager(Self-Employed)
Creative Services Business(Remote)
Matteson, Illinois
11.2019 - Current
- Managed daily business operations remotely, balancing administrative, marketing, and client-facing tasks.
- Handled virtual communications via email, messaging platforms, video consultations, and CRM follow-ups.
- Scheduled appointments and managed calendars while tracking deadlines and maintaining organized digital records.
- Delivered high-quality customer support by addressing inquiries and resolving issues to foster long-term relationships.
- Created and managed digital marketing content, promotions, and brand messaging on social media platforms.
- Processed invoices, tracked payments, and maintained precise financial records.
- Utilized productivity and project management systems to prioritize tasks and achieve deadlines independently.
- Consistently achieved business goals through effective self-direction and performance tracking.
Outbound Problem Solver
Amazon Fulfillment Center
Monee, Illinois
08.2017 - 03.2019
- Resolved workflow issues by providing real-time operational support to associates, including printing ASIN labels and barcodes.
- Collaborated with supervisors to ensure efficient and compliant outbound operations.
- Audited carts and monitored inventory accuracy, preventing discrepancies and overages.
- Processed damaged merchandise per company procedures, applying expiration dates to food and health products.
- Supported onboarding and training of new employees, enhancing productivity and UPH standards.
Wireless Customer Care Support Agent (Temporary)
Xerox
Bolingbrook, Illinois
02.2016 - 05.2016
- Navigated multiple software applications with speed and accuracy in fast-paced support environment.
- Delivered professional, high-quality customer service to diverse customer base while maintaining brand standards.
- Assisted customers with billing inquiries, account questions, and service-related concerns.
- Provided step-by-step troubleshooting support for wireless devices and technical issues.
- Recommended wireless products, plans, and solutions based on customer needs and usage.
- Applied coaching and performance feedback to consistently achieve individual and team service goals.
- Accurately interpreted and followed procedure manuals, work instructions, and system documentation.
Administrative Assistant/Tax Research Analyst
National Tax Search(acquired by Corelogic 8/2018)
Chicago, Illinois
08.2013 - 10.2014
- Trained and onboarded new employees on internal systems, workflows, and process standards.
- Maintained comprehensive knowledge of property tax regulations and legal document requirements across assigned states.
- Researched and reported accurate property tax data for high-volume clients including lenders and mortgage companies.
- Managed daily desk operations, generating weekly reports on residential loan activity and tax metrics.
- Provided client support via internal systems, email, and telephone communication.
- Conducted manual tax research by coordinating with tax agencies and performing delinquent tax searches.
- Entered, verified, and maintained property tax data to ensure accurate digital recordkeeping.
- Supported data analysis initiatives by identifying workflow gaps and opportunities for efficiency improvements.
Education
Child Development Associate Certificate - Expired - Early Childhood Care And Education
Council For Professional Recognition
01-2015
High School Diploma -
Hillcrest High School
Country Club Hills, IL06-2007
Some College (No Degree) - Business Administration And Management
Rasmussen University
OnlineSkills
- Project Management
- Customer Relationship Management
- Administrative Operations
- Client & Customer Support
- Financial Recordkeeping
- Productivity Software
- Process Improvement
- Time Management & Organization
PTO Board Member & Committee Lead
Arcadia Elementary & Matteson SD 162 | 2021–Current
- Serve as an elected board member and committee lead, helping guide planning and budgeting decisions for school-wide events and initiatives.
- Assisted in leading coordination for key events including the 3rd & 4th Grade Farewell Luncheon, Family Reading Night, Staff Appreciation Week, Student Celebration Events and more.
- Liaise between parents, staff, and administration to ensure smooth communication and successful event execution.
- Oversee volunteer teams, manage event timelines, source vendors, and create promotional materials.
Timeline
Administrative & Operations Manager(Self-Employed)
Creative Services Business(Remote)
11.2019 - Current
Outbound Problem Solver
Amazon Fulfillment Center
08.2017 - 03.2019
Wireless Customer Care Support Agent (Temporary)
Xerox
02.2016 - 05.2016
Administrative Assistant/Tax Research Analyst
National Tax Search(acquired by Corelogic 8/2018)
08.2013 - 10.2014
Child Development Associate Certificate - Expired - Early Childhood Care And Education
Council For Professional Recognition
High School Diploma -
Hillcrest High School
Some College (No Degree) - Business Administration And Management
Rasmussen University