SHEVONE SIRGANY
Miami,FL
Summary
Accomplished hospitality professional transitioning into the insurance and customer service representative industry, bringing a passion for helping others, and a commitment to exceptional client service. I am currently licensed as a 4-40 Customer Service Representative, and I hold a 2-15 license. I am also dedicated to advancing my professional development by pursuing the 2-20 property and casualty license, particularly in the area of commercial coverage. Proven ability to manage high-pressure environments, leveraging strong communication and problem-solving skills to build lasting client relationships.
Eager to learn, I welcome the opportunity to grow within this dynamic field, supported by mentorship, and through training opportunities. I am particularly interested in any remote, flexible, part-time roles with adaptable scheduling.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head Server/Associate Manager
Riviera Country Club
03.2017 - 04.2024
- Delivered excellent customer service to ensure guest satisfaction
- Oversaw daily operations, including inventory management and staff workflow ensuring efficiency and productivity
- Handled managerial responsibilities during the absence of senior staff, ensuring seamless operations
- Resolved customer concerns promptly, fostering a positive and welcoming environment
- Trained and guided team members, ensuring deadlines were met and organizational goals achieved
- Conducted targeted candidates searches and maintained seamless communication throughout the hiring process
- Coordinated recruiting activities and organized employee records to ensure accurate data management
- Delivered excellent service by building strong relationships with candidates and supporting hiring teams
- Produced background checks and facilitated smooth interview scheduling
- Utilized digital marketing and social media platforms to efficiently promote job openings
Virtual Executive Assistant
Executive Solutions
01.2006 - 01.2016
- Delivered excellent customer service to ensure guest satisfaction
- Oversaw daily operations, including inventory management and staff workflow ensuring efficiency and productivity
- Handled managerial responsibilities during the absence of senior staff, ensuring seamless operations
- Resolved customer concerns promptly, fostering a positive and welcoming environment
- Trained and guided team members, ensuring deadlines were met and organizational goals achieved
- Conducted targeted candidates searches and maintained seamless communication throughout the hiring process
- Coordinated recruiting activities and organized employee records to ensure accurate data management
- Delivered excellent service by building strong relationships with candidates and supporting hiring teams
- Produced background checks and facilitated smooth interview scheduling
- Utilized digital marketing and social media platforms to efficiently promote job openings
Education
High School Diploma -
Southwest Senior High
Skills
- Customer Service
- Attentive listening
- Compassionate Engagement
- Effective Verbal Communication
- Optimized Task Management
- Financial Processing
- Stock Management
- Effective Issue Resolution
- Focused on Skill Enhancement
- Emotional Intelligence
- Highly Organized Professional
Certification
- 215 Life Health and Variables Contract Insurance Agent
- 440 Customer Representative License (CIR)
Timeline
Head Server/Associate Manager
Riviera Country Club
03.2017 - 04.2024
Virtual Executive Assistant
Executive Solutions
01.2006 - 01.2016
High School Diploma -
Southwest Senior High
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