Shevonne Coleman
Pittsburgh,PA
Summary
I'm seeking a full time position. Experienced with managing front desk activities and maintaining welcoming atmosphere for parents, students and visitors. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
23
23
years of professional experience
Work History
Receptionist
Western Pennsylvania School For Blind Children
10.2020 - 04.2025
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-ins.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Routed incoming mail and messages to relevant personnel without delay.
Housekeeper
Western Pennsylvania School For Blind Children
09.2002 - 10.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for students, staff and visitors through diligent daily housekeeping tasks.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
High School Diploma -
Schenley High School
Pittsburgh, PA06-1991
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Greeting and seating clients
- Calendar management
- Security
- Reception desk management
- Call answering and routing
Timeline
Receptionist
Western Pennsylvania School For Blind Children
10.2020 - 04.2025
Housekeeper
Western Pennsylvania School For Blind Children
09.2002 - 10.2020
High School Diploma -
Schenley High School
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