Shevonta Bridges
Grand Prairie,TX
Summary
Well rounded business professional building upon my skills and learning from experiences so that I can continue to exhibit elite service to others. I have diverse work experience in customer service, finances, insurance, and business. I am currently looking to continue my growth in finances and expand my skill set with a team that challenges me to excel, gives me opportunity to learn, and build upon my expertise. With my work ethic, growth mindset and leadership abilities I will bring value to any work environment.
Overview
6
6
years of professional experience
Work History
Auto Claims Adjuster
Geico
01.2023 - Current
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
- Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies when necessary.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
- Improved departmental workflow by implementing best practices in claims handling procedures, leading to more accurate assessments and quicker resolutions.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
Banking Associate
Goldman Sachs
11.2021 - 01.2023
- Boosted client satisfaction by efficiently addressing and resolving customer inquiries and concerns.
- Enhanced operational efficiency by streamlining banking processes and implementing improvements to workflow systems.
- Provided exceptional customer service by addressing client inquiries promptly, professionally, and accurately at all times.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
Claims Processing Specialist
New York Life Insurance Co
11.2017 - 11.2021
- Improved claim processing efficiency by implementing streamlined procedures and workflow adjustments.
- Reduced claim errors by conducting thorough investigations and obtaining all necessary documentation.
- Enhanced customer satisfaction with timely claim resolution through effective communication and followup.
- Collaborated with team members to ensure consistency in claims processing, resulting in reduced discrepancies.
- Managed high-volume workloads while maintaining strict deadlines for claim submissions and resolutions.
- Provided ongoing training to new hires, improving overall team proficiency in claims processing tasks.
- Managed workload and priorities to meet claims processing meet deadlines.
Education
Bachelor of Science - Business Administration And Management
Strayer University
Washington, DC12.2024
Skills
- Claims Handling
- Decision Making
- Critical Thinking
- Appointment Scheduling
- Damage Assessments
- Multi-Line Phone System
- Customer Service
- Team Leadership
Timeline
Auto Claims Adjuster
Geico
01.2023 - Current
Banking Associate
Goldman Sachs
11.2021 - 01.2023
Claims Processing Specialist
New York Life Insurance Co
11.2017 - 11.2021
Bachelor of Science - Business Administration And Management
Strayer University
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