Shewanda Morris
Houston,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Office Administrative Assistant
Girls 2 Women Academy
08.2022 - 05.2023
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Responded to inquiries from callers seeking information.
Customer Service Representative I
Mississippi Department Of Human Services
08.2005 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Mississippi Department Of Human Services
03.2020 - 08.2020
- Work from home during the pandemic.
- Assisted with clients applications, scheduling appointments for clients. Contacting clients with scheduled date and time of appointments.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Wingfield High School
Jackson, MSSkills
- Database Entry
- Microsoft Office
- Administrative Procedures
- File Organization
Timeline
Office Administrative Assistant
Girls 2 Women Academy
08.2022 - 05.2023
Customer Service Representative
Mississippi Department Of Human Services
03.2020 - 08.2020
Customer Service Representative I
Mississippi Department Of Human Services
08.2005 - 07.2022
High School Diploma -
Wingfield High School
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