Sheyenne Encinias
Target
Roy,UT
1
Certification
3
years of professional experience
Engaging Sales Associate focused on delivering outstanding customer service and maximizing sales through effective relationship building and team support. Developed strong communication and problem-solving skills in fast-paced environments, efficiently managing customer inquiries to enhance satisfaction and performance. Dedicated to leveraging expertise in service delivery and multitasking to drive business results and profitability.
Work History
Customer Service Representative
1 Year 11 Months- Provided excellent customer service by promptly and accurately responding to inquiries.
- Greeted customers with a friendly and professional demeanor.
- Engaged customers in friendly, professional dialogue to determine needs.
- Focused attention on customers to help each feel welcomed and fully served.
- Handled problems such as incorrect prices and missing tags independently.
- Collaborated with customer service team to resolve advanced concerns.
- Processed returns and exchanges efficiently and courteously.
- Managed smooth flow of customers at fast-paced checkout by checking carts, assisting with bulky items, and processing accurate orders.
- Delivered prompt and accurate responses to customer inquiries, enhancing overall service experience.
- Kept front end clean, neat and well-stocked with merchandise to promote customer sales.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Picked orders from inventory with high accuracy, ensuring timely preparation for shipment.
- Selected products and items from shelves and pallets for customer orders.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Followed proper packaging requirements depending on order size and type.
- Processed orders quickly and accurately according to customer specifications.
- Managed personal performance metrics, striving for continuous improvement in speed and accuracy.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Organized promotional materials for special events or holidays.
- Resolved issues like incorrect prices and missing tags independently, ensuring customer satisfaction.
- Followed safety protocols when handling hazardous materials, including cleaning supplies.
- Interacted with customers to understand their needs and preferences. in friendly, professional dialogue to determine needs.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered packages to customers in a timely and efficient manner.
Sales Associate
4 Months- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Collected payments and provided accurate change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items by identifying customer interests and needs.
- Conducted inventories on a regular basis to track stock levels.
- Answered incoming telephone calls to provide store, products and services information.
- Attended weekly team meetings to review performance goals and objectives.
- Processed customer payments accurately at checkout. and provided accurate change.
Education
High School Diploma
Skills
Customer Service
Payment Processing
Sales Support
Verbal communication
Product Recommendations
Interpersonal communication
Problem resolution
Critical thinking
Communication skills
Retail Knowledge
Active listening
Staff training
Certification
- ASE Certified in Welding
Timeline
Customer Service Representative
Target
08.2024 - CurrentRead More
Sales Associate
Dillards Department Store
11.2023 - 03.2024Read More
Northridge High School
High School Diploma
Read More