Sheyla Cueva
Miami
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Boca Woods Country Club. Proven ability to enhance guest engagement and optimize workflow, while ensuring compliance with health regulations. Adept at cash handling and training new staff, fostering a collaborative and efficient dining experience.
Overview
8
8
years of professional experience
Work History
Server
Bayshore Club
Miami, FL
12.2022 - Current
- Provided exceptional customer service in high-volume dining environment.
- Managed table assignments and coordinated food delivery with kitchen staff.
- Trained new servers on restaurant protocols and menu offerings.
- Ensured compliance with health and safety regulations during service operations.
Server
Ch'I
Miami, FL
04.2022 - 12.2022
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Assisted in maintaining cleanliness and organization of dining area throughout shifts.
- Collaborated with team members to optimize workflow and improve service efficiency.
- Served food and beverages promptly with focused attention to customer needs.
Server
Boca Woods Country Club
Boca Raton, FL
09.2021 - 04.2022
- Developed strong relationships with regular patrons, fostering a welcoming atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
American Yacht Club
New York, NY
09.2018 - 02.2020
- Managed food and beverage orders efficiently, ensuring timely delivery to tables.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Advertising
Isil
Lima Peru12.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
Languages
Spanish
Native or Bilingual
Timeline
Server
Bayshore Club
12.2022 - Current
Server
Ch'I
04.2022 - 12.2022
Server
Boca Woods Country Club
09.2021 - 04.2022
Server
American Yacht Club
09.2018 - 02.2020
Advertising
Isil