Sheyla Feliciano
Harlingen,TX
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
5
5
years of professional experience
Work History
Clinical Case Aide
Compass Connection
06.2022 - Current
- Managed caseload, uploading all types of documentation to UC Portal.
- Daily audit and file on active and discharge paperwork.
- Provided support to Clinicians and Leads on any task needed.
- Excellent communication skills, both verbal and written.
- Daily email reminders to the clinical department to meet with expectant deadlines.
Direct Care Worker
Compass Connections
07.2019 - 06.2022
- Monitored daily progress and documented minors health status changes to keep the team updated.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Provide assistance for minors in care with daily activities such as attending school, providing meals, medical assistance and any personal hygiene items in need.
- Assisted with Intake protocol, making phone calls to family member, conducting facility tour and explaining program daily schedule and expectations.
- Trained new personnel in different areas within the program.
Education
Associate - Office Administration
Universal Technology College of Puerto Rico
Aguadilla 00603, PR06.2014
High School Diploma -
Benito Cerezo Vasquez
PR-458 Aguadilla 00603, PR05.2012
Skills
- Active Listening
- Client Advocacy
- Professional boundaries
- Flexible and Adaptable
- Dependable and Responsible
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Clinical Case Aide
Compass Connection
06.2022 - Current
Direct Care Worker
Compass Connections
07.2019 - 06.2022
Associate - Office Administration
Universal Technology College of Puerto Rico
High School Diploma -
Benito Cerezo Vasquez
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