Sheyla Lopez
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, and adaptability. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Associate
In-N-Out Burger
Houston, TX
05.2024 - Current
- Resolved customer complaints promptly with professionalism and courtesy.
- Demonstrated excellent customer service skills at all times.
- Performed daily opening and closing procedures for store operation.
- Assigned duties such as restocking or cleaning work areas to team members.
- Monitored employee performance to ensure adherence to company standards.
- Give effective training to new hire associates
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store gift cards.
- Processed sales transactions accurately and efficiently at the cash register.
Small Business Owner
Doge Pools
Houston, TX
06.2023 - Current
- Created budgets and monitored expenses to stay within budget limits.
- Established partnerships with other businesses in related industries for mutual benefit.
- Analyzed market trends to inform product offerings and pricing decisions.
- Developed business plans and strategies to grow small business.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Led marketing efforts to enhance brand visibility and customer engagement through various channels.
- Implemented customer service protocols to enhance satisfaction and loyalty.
Store Associate
In-N-Out Burger
Los Angeles, CA
01.2020 - 08.2023
Education
Business
Santa Monica College
Santa Monica, CA08-2026
Kinesiology
Santa Monica College
Santa Monica, CASkills
- Customer Service
- Organization
- High communication skills
- Team Lidership
- Reliable and Responsible
- Teamwork and Collaboration
- Multitasking
- Attention to Detail
- Problem-solving
Certification
- American Heart Association Basic Life Support (CPR and AED) Certificate - issued 7/16/2023 ecard code: 235418552119
- Coursera Google Certificate in Marketing and E-commerce verify at: https://www.coursera.org/api/certificate.v1/pdf/PQ67XWZYCFNN
Languages
Spanish
Native/ Bilingual
Timeline
Store Associate
In-N-Out Burger
05.2024 - Current
Small Business Owner
Doge Pools
06.2023 - Current
Store Associate
In-N-Out Burger
01.2020 - 08.2023
Business
Santa Monica College
Kinesiology
Santa Monica College