Sheyla ortega
Ventura,United States
Summary
Goal-driven Assistant Store Manager with 5 year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Overview
12
12
years of professional experience
Work History
Store Manager
Kay Jewelers Outlet
Ventura, CA
11.2022 - Current
- Assessed operational efficiency of the store's departments.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Implemented efficient systems for tracking stock movement.
- Updated POS system with new products and promotional offers.
- Managed daily banking activities such as deposits and withdrawals.
- Performed regular price checks to ensure competitive pricing.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
- Led a strategic focus on improving underperforming areas, resulting in a 15-20% increase across all four metric.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Since November 2024, I have been managing two locations - my home store and the Camarillo store- due to the absence of a store manager at the latter. I've successfully overseen operations, supported both teams, and maintained performance standards across both locations.
Bartender
Bombay bar & Grill
Ventura, CA
02.2021 - Current
- Operate cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Manage bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Upsell customers from shelf to premium brands to help boost sales.
- Balance daily registers and generate sales reports for management.
- Maintain knowledge of bar and menu options to prepare drinks and make food recommendations.
- Confirm customers' ages for alcohol service and discontinued service to intoxicated guests.
- Stock bar with beer, wine, liquor and related supplies.
- Clean tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Offer preferred tables and other special accommodations to VIP customers.
Front Desk Receptionist
Meridian Group Property Management
Goleta, CA
04.2021 - 02.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Reviewed appropriate records to obtain facts about individuals.
- Ran background checks of individuals to obtain data on character, financial status and personal history.
- Contacted references by phone and in person to validate information.
- Performed credit and financial background checks by contacting financial institutions and agencies.
- Verified paystubs and tax documentation.
- Started to train to become an assistant to the property manager. The following are examples of what I learned:
- Collected monthly assessments, rental fees, deposits and payments.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Explained policies and procedures to tenants and enforced rules.
- Conducted tours of vacancies with prospective tenants.
- Conducted apartment tours for potential tenants and answered questions about property.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Kept records of correspondence with residents and tenants.
- Updated tenant and unit information to keep current in housing database.
Assistant Store Manager
Piercing Pagoda of Zale
Ventura, CA
06.2016 - 04.2021
- Assist in overall day-to-day operations of store, including continuous development of effective store associates to achieve desire sales and results.
- Oversee aspects of maintenance, inventory and daily activity management.
- Coach and develop store associates through formal and informal interactions.
- Complete frequent walk-throughs and direct team members to correct issues impacting store appearance or professionalism.
- Interview applicants to make effective hiring decisions and fill vacancies with strong team members.
- Train staff on daily duties and supervise and provide feedback, resulting in improved performance and customer satisfaction.
- Coordinate merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Create engaging merchandise presentations to motivate impulse purchases.
- Measure goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
Cashier
Island Squeeze Cafe
Ventura, CA
02.2013 - 01.2021
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Received payments for products and issued receipts.
Education
High School Diploma -
Ventura High School
Ventura, CA06.2015
Skills
- Direct deposit processing
- Payroll software proficiency
- Team collaboration
- Fluent in English and Spanish
- Proficiency in Microsoft Office Word, outlook, and excel
- 7 years of customer service experience
- Ability to learn skills quickly
- Outstanding customer service
- Suggestive selling
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Promoted from Key Sales to Assistant Store Manager, in less than 6 months.
- Created highly effective new sales pitch that significantly impacted efficiency and improved operations.
- Saved company money on consistent basis by working with loss prevention to monitor high-risk areas.
- Recognized for outstanding customer service.
- Oversaw an increase of positive online reviews for our establishment.
- Increased team productivity with morale-boosting incentives.
Timeline
Store Manager
Kay Jewelers Outlet
11.2022 - Current
Front Desk Receptionist
Meridian Group Property Management
04.2021 - 02.2022
Bartender
Bombay bar & Grill
02.2021 - Current
Assistant Store Manager
Piercing Pagoda of Zale
06.2016 - 04.2021
Cashier
Island Squeeze Cafe
02.2013 - 01.2021
High School Diploma -
Ventura High School